L1 Service Desk Analyst with German

2 tygodni temu


Kraków, Lesser Poland Infosys Poland Sp. z o.o. Pełny etat

responsibilities : To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail. Update incidents with detailed and relevant information in a timely and effective manner; Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution; Escalate an incident or troubleshoot tickets according to the company escalation processes; Ensure Customer Service Level Agreements are met or exceeded; Respond to customer enquiries in a timely and efficient manner; Ensure appropriate documentation of the interaction on the customer's account in the prescribed format Execute transactions as per prescribed guidelines and timelines Ensure customer/user confidentiality and data protection at all times requirements-expected : Knowledge of English and German at C1 level Min. 1 year' work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc. Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows) Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution. Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Intermediate knowledge of Network collaborations & VPN T/S Basic networking knowledge offered : Working for prestige Client Internal training program Great atmosphere Opportunity to take part in international projects and gain experience with various businesses Rotation shift within: 6:30-18:30 Set of social benefits to choose from Opportunity to develop your career benefits : private medical care life insurance leisure zone extra social benefits employee referral program charity initiatives Multisport card Christmas bonus semi-annual bonus training and courses



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