First Line IT Support Professional with Multilingual Skills
1 tydzień temu
**Job Description:**
We are seeking a talented L1 Service Desk Analyst with German to join our team at Infosys Poland Sp. z o.o.
As a key member of our Service Desk team, you will be responsible for delivering high-quality support services to our customers, resolving technical issues efficiently, and escalating complex problems to senior teams as required.
**Responsibilities:**
- Receiving and responding to customer service requests and incidents via phone, email, or intranet
- Updating incidents with relevant information in a timely manner, ensuring accurate records are maintained
- Providing regular updates to customers on incident status and progress
- Collaborating with cross-functional teams to resolve complex technical issues
**Requirements and Qualifications:**
- C1 level proficiency in English and German languages
- Minimum 1 year's experience in Service Desk/Technical Support with remote support expertise for laptops/desktops/LAN issues/application support
- Strong technical skills, including Windows operating systems (XP-10), browsers, MS Office suite, registry fixes, patch upgrades, virus/T/S security, encryptions, and basic networking knowledge
**Our Company Culture:**
We foster a culture of innovation, teamwork, and continuous learning, offering a range of benefits and opportunities for career growth and development, including:
- Internal training programs tailored to your needs
- Great work atmosphere and opportunities for international collaboration
- Rotation shift schedule within 6:30-18:30 hours
- Set of social benefits to choose from
- Private medical care, life insurance, leisure zone, and extra social benefits
- Employee referral program, charity initiatives, and multisport card
- Semi-annual bonus and Christmas bonus
- Ongoing training and courses to enhance your skills and expertise
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