IT Support Specialist
4 dni temu
We are seeking a skilled IT Support Specialist to join our team at Infosys Poland.
As an IT Support Specialist, you will be responsible for delivering first-line support services via our Service Desk, receiving incidents and service requests from various routes. You will update incidents with detailed information in a timely manner, provide updates to customers, and manage trouble tickets through to resolution.
- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and email.
- Update incidents with detailed and relevant information in a timely and effective manner;
- Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
- Escalate an incident or troubleshoot tickets according to the company escalation processes;
- Ensure Customer Service Level Agreements are met or exceeded;
- Respond to customer enquiries in a timely and efficient manner;
- Ensure appropriate documentation of the interaction on the customer's account in the prescribed format
- Execute transactions as per prescribed guidelines and timelines
- Ensure customer/user confidentiality and data protection at all times
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