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IT Support Specialist Role

1 tydzień temu


Kraków, Lesser Poland Motife Sp. z o.o. Pełny etat

Job Description

  • Handle incoming requests via phone, email, and chat, logging incidents according to established procedures.
  • Diagnose and resolve issues related to Windows systems, networks (LAN, WAN, VPN), and Citrix.
  • Install and configure software, peripherals, and IT equipment (laptops, printers, mobile devices).
  • Manage user accounts (Office 365, Active Directory) and perform password resets.
  • Support and train users on basic IT operations.
  • Monitor tickets and ensure timely issue resolution.
  • Create and update documentation in the knowledge base.
  • Collaborate with other IT teams to ensure high-quality service delivery.