IT Help Desk Support Specialist

4 dni temu

Kraków, Lesser Poland AML RightSource Pełny etat

Job Description:

Position Summary:

The IT Help Desk Support Specialist serves as the initial point of contact for technical support within the organization, offering both remote and on-site assistance for operating systems, software, and hardware. Core responsibilities include administering the IT environment, managing device deployments, and overseeing the IT aspects of employee on- and off-boarding processes. This role also requires diligent follow-up on ticket requests, upholding IT guidelines and standard operating procedures, as well as managing IT equipment and keeping internal documentation current.

Candidates for this position must be fluent in English and possess strong customer service, communication, and problem-solving skills. Knowledge of modern operating systems and popular software suites is essential.

At Least Basic Experience In MacOS Is Required.

Primary Responsibilities:

  • Act as the primary technical contact, provide support to company employees by identifying, troubleshooting, analyzing, and solving OS, software, and hardware problems both on-site and remotely.
  • Administer IT environment – workstations, printers, software installation, inventory management, updates, patches, etc.
  • Follow-up ticket requests and escalate if needed.
  • Manage Windows and MacOS and device deployment by MDM solutions.
  • Act as primary responsible for / support IT part of on- and off-boarding processes.
  • Observe and enforce group IT guidelines and IT standard operating procedures.
  • Keep internal documentation up to date.
  • Manage and logistic IT equipment.

Requirements:

  • 1 year of experience in a similar role
  • Fluent in English, both written and spoken.
  • Knowledge of Windows 10/11 and MacOS (both required)
  • Knowledge of Microsoft 365 suite and other Microsoft applications and products.
  • Very good customer service support skills.
  • Excellent communication and problem-solving skills.
  • Ability to work well in a team and under tight deadlines.

Preferred Qualifications:

  • Experience with Atlassian products (Jira Service Management).
  • Experience with provisioning devices using MDM.
  • Experience with Windows 10/11 and MacOS.

AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All the information concerning breaches of law during the recruitment process should be reported at pl.whistleblowing@amlrightsource.com. Upon request, you will be provided with Internal procedure for reporting and following up on breaches of law, adopted by the Company based on the Whistleblower Protection Act.

#J-18808-Ljbffr

  • Help Desk Support Specialist

    5 dni temu

    Kraków, Lesser Poland Zurich 56 Company Ltd Pełny etat

    About the RoleZurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. As part of our global strategy, we have established a Shared Service Centre in Kraków, Poland to support advanced business functions.We are currently seeking an experienced IT Desktop Support Specialist to...

  • IT Help Desk Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland AML RightSource Pełny etat

    about-project : The IT Help Desk Support Specialist serves as the initial point of contact for technical support within the organization, offering both remote and on-site assistance for operating systems, software, and hardware. Core responsibilities include administering the IT environment, managing device deployments, and overseeing the IT aspects of...

  • Technical Help Desk Professional

    4 dni temu

    Kraków, Lesser Poland AML RightSource Pełny etat

    Key ResponsibilitiesAs an IT Help Desk Support Specialist, your core responsibilities will include:Providing technical support to employees via phone, email, or remote desktop accessAdministering the IT environment, including workstation setup, printer management, and software installationManaging device deployments using MDM solutions and overseeing IT...

  • IT Help Desk Professional

    3 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    About the RoleWe are seeking a highly skilled IT Help Desk Professional to join our team in TN Poland. In this role, you will be working closely with clients to resolve technical issues related to hardware, software, and network systems. Your primary objective will be to ensure that our clients receive timely and effective support, helping them minimize...

  • Help Desk Specialist

    7 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Join TN Poland as a Help Desk Specialist and play a vital role in delivering exceptional customer experiences. This position offers an exciting opportunity to work in a fast-paced environment and make a real impact.Responsibilities:Respond to client inquiries in a timely and professional manner.Provide technical assistance and troubleshoot issues over the...

  • Help Desk Professional

    2 dni temu

    Kraków, Lesser Poland Collabera Pełny etat

    Job DescriptionCollabera is seeking a Help Desk Professional to join our team. In this role, you will be responsible for providing initial support to customers and escalating complex issues to senior technicians.Key ResponsibilitiesProvide first-level technical support to customers via phone, email, or chat.Evaluate and escalate complex technical issues to...

  • IT Support Specialist

    4 dni temu

    Kraków, Lesser Poland AML RightSource Pełny etat

    Job OverviewThe IT Help Desk Support Specialist role at AML RightSource is a pivotal position that requires exceptional technical expertise and customer service skills. As the primary point of contact for technical support, you will be responsible for identifying, troubleshooting, and resolving operating system, software, and hardware issues both on-site and...

  • Help Desk Expert with Fluent Italian

    1 tydzień temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Job DescriptionWe are seeking a Help Desk Expert with fluent Italian language skills to join our team. As a key member of our IT support team, you will be responsible for connecting our customers with our technical solutions, collaborating with diverse teams to identify and resolve customer issues, and delivering outstanding technical support.The ideal...

  • Help Desk Technician with German Skills

    6 dni temu

    Kraków, Lesser Poland L.M. GROUP POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

    We are looking for a Help Desk Technician with German Skills to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our clients via phone, email, and remote access.About the Role:You will work closely with our internal teams to resolve complex technical issues and provide solutions that meet our clients'...

  • Help Desk Professional with Customer Focus

    5 dni temu

    Kraków, Lesser Poland Arche Consulting Sp. z o.o. Pełny etat

    About the Job:We are seeking a highly motivated and customer-focused individual to join our team as a help desk professional.Job Responsibilities:Providing technical support to clients and addressing their IT concerns.Responding to end-user inquiries through various channels and escalating complex issues to the appropriate teams.Taking ownership of ongoing...

  • IT Technical Support Professional

    5 dni temu

    Kraków, Lesser Poland Zurich 56 Company Ltd Pełny etat

    Job SummaryThe IT Desktop Support Specialist will be responsible for providing technical support to users of computers, software, and hardware running the Windows operating systems.Key Responsibilities:First and second-level help desk support for IT incidents, problems, and service requests.Installation, upgrade, support, and troubleshooting of Windows 11 or...

  • IT Support Professional

    1 tydzień temu

    Kraków, Lesser Poland TN Poland Pełny etat

    We are looking for a skilled IT Support Professional to join our team at TN Poland. As a key member of our technical support team, you will be responsible for providing high-quality support to our customers, ensuring their technical needs are met and that they receive the best possible experience with our services.As an IT Support Professional, your primary...

  • IT Desktop Support Specialist

    5 dni temu

    Kraków, Lesser Poland Zurich 56 Company Ltd Pełny etat

    This position will provide technical support to users of computers, software and hardware running the Windows operating systems. These individuals can solve both hardware and software problems, diagnose and resolve network connectivity problems, and help with product updates. This important support role demands knowledge that is current and applicable to the...

  • Service Desk Specialist

    7 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    We are seeking a Service Desk Specialist to join our team.In this role, you will provide first-line support to our clients and customers, handling their inquiries and resolving issues through various channels.You will work closely with our internal teams to ensure seamless communication and collaboration, providing timely and effective solutions to our...

  • French Speaking IT Support Specialist

    1 tydzień temu

    Kraków, Lesser Poland ACCA Careers Pełny etat

    We're looking for a dedicated Language Enabled IT Service Desk Agent to join our team at Infosys Poland Sp. z o.o. Oddział w Krakowie.As a key member of our Service Desk team, you'll be responsible for providing first line support services to our clients.Job Summary:Deliver first line support services via the Service DeskUpdate incidents with detailed and...

  • Technical Support Engineer

    5 dni temu

    Kraków, Lesser Poland Zurich 56 Company Ltd Pełny etat

    Job DescriptionThe IT Desktop Support Specialist will be responsible for providing technical support to users of computers, software, and hardware running the Windows operating systems.Main Responsibilities:Comprehensive first and second-level help desk support for IT incidents, problems, and service requests.Installation, upgrade, support, and...

  • Windows Desktop Support Technician

    5 dni temu

    Kraków, Lesser Poland Zurich 56 Company Ltd Pełny etat

    About the RoleZurich Insurance Group (Zurich) is looking for an experienced IT Desktop Support Specialist to join our Shared Service Centre in Kraków, Poland.This role will provide technical support to users of computers, software, and hardware running the Windows operating systems.Key Responsibilities:Provide comprehensive first and second-level help desk...

  • Language Enabled IT Service Desk Agent

    1 tydzień temu

    Kraków, Lesser Poland ACCA Careers Pełny etat

    Are you a highly skilled IT Support Professional looking for a new challenge?We're seeking a Technical Support Professional with language skills to join our team at Infosys Poland Sp. z o.o. Oddział w Krakowie.Job Description:Deliver first line support services via the Service DeskUpdate incidents with detailed and relevant informationProvide updates to...

  • IT Support Specialist

    7 dni temu

    Kraków, Lesser Poland Brown Brothers Harriman & Co. Pełny etat

    We are seeking an IT Support Specialist to join our Infomediary Data Solutions team at Brown Brothers Harriman.Job Description:The IT Support Specialist will provide technical support for our applications in the Financial Technology area. This includes troubleshooting and resolving issues, as well as performing routine maintenance tasks.Key...

  • Service Desk Analyst, Krakow

    4 tygodni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    About UsWe are IG Group, a global, FTSE-listed company composed of progressive fintech brands in the world of online trading and investing. We have won numerous awards for our top-class platforms, forward-thinking products, and exceptional employee experiences.We believe in financial freedom and aim to help ambitious individuals achieve it through our...