Service Desk Analyst, Krakow

4 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat
About Us

We are IG Group, a global, FTSE-listed company composed of progressive fintech brands in the world of online trading and investing. We have won numerous awards for our top-class platforms, forward-thinking products, and exceptional employee experiences.

We believe in financial freedom and aim to help ambitious individuals achieve it through our groundbreaking technology and forward-thinking platforms.

Your Role in the Team

IG's Service Desk team serves as the first point of contact between end-users and IT. The team is responsible for recording incidents and service requests within IG and works to either restore service as quickly as possible or alert/escalate to the specialist support team. This role requires technical troubleshooting abilities and excellent customer service skills.

Key Responsibilities
  • Triage incidents and service requests via phone, email, communicator, and Service Now.
  • Accurately record, categorize, and prioritize incidents, determining their severity and business impact in Service Now.
  • This role encompasses all areas of technology used within the desktop environment, including Microsoft, Apple, and bespoke applications supporting both the trading desk and general IT infrastructure.
  • Day-to-day tasks involve various aspects of UK, EMEA, and Global support, including AD management, workstation application testing, deployment, and maintenance, print management, patching, rollouts, video conferencing, servers, and software that support these functions.
  • Provide remote access/VPN support.
  • Build relationships with escalation teams to ensure IT-delivered services and end-user productivity goals are understood and met or exceeded.
  • Advocate for end-users to ensure they receive high-quality and timely service and support from the entire IT organization.
  • Demonstrate strong problem-solving skills and proactively suggest improvements for service efficiency.
About You

We're looking for curious individuals who are passionate about the client experience, rapid developments in tech, and complex fintech regulations. You should be a confident, creative thinker with a knack for innovating and a desire to try new ideas and lead the way in creating inspiring experiences for our clients and colleagues.

We don't fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that only offers a pay cheque at the end of the month, we might not be the right fit. However, if you have the IG Group energy and can stand behind our values, let's raise the bar together.

Requirements

The successful candidate will possess technical proficiency and depth of experience across desktop-related technology such as Active Directory, TCP/IP, Windows Defender, Mobile Device Management, Microsoft SCCM, Company Portal, and an in-depth knowledge of the Microsoft operating system family.

Essential Skills and Attributes
  • Attention to detail, self-organization, and a quick learning ability.
  • Excellent communication and interpersonal skills.
  • Interest in financial products.
  • Windows desktop infrastructure experience within a large financial organization.
  • Active Directory administrative experience within a medium/large organization.
  • Application deployment and maintenance, including testing and documentation.
  • Practical understanding of computer hardware and software.
  • Experience working with Call logging systems ServiceNow.
  • Experience of Java in a desktop environment.
  • Ability to follow procedures and guidance.
  • Supporting a mobile workforce within a secure enterprise environment.
  • Experience of general administration of Office or similar.
  • Experience of supporting directors and senior management.
  • Microsoft System Centre Configuration Manager (SCCM) or similar enterprise software delivery & management application.
  • Familiarity with market data platforms like Reuters and Bloomberg.
  • Endpoint protection products Lumension, Purview.
  • Windows and MacOS support.
  • MCP or Network Plus.
  • RSA Administration and VPN support.
Career Growth

We want you to have more than a job – we want you to have a career. If you spot an opportunity, we encourage you to chase it. Stretch yourself, challenge your self-beliefs, and go for the things you dream of. With internal and external learning opportunities, and the tools to help you succeed, we'll support you every step of the way.

We plan to expand our global presence, increase revenue growth, and deliver the world's best trading experience. These opportunities truly are endless.

Our Culture

We follow a hybrid working model that offers the best of both worlds. Our secret ingredients for innovation include diversity, flexibility, and close connection. You'll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favorite thing is about working at IG, and you'll hear an echo of 'our culture'. That's because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression, or physical capacity – can bring a fresh perspective or new skill to our business. That's why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy.

  • Technical Service Desk Analyst

    6 dni temu

    Kraków, Lesser Poland Infosys Poland Pełny etat

    Job DescriptionWe are looking for a Technical Service Desk Analyst to join our team at Infosys Poland.The successful candidate will be responsible for providing technical support to our customers, troubleshooting issues, and escalating complex problems to senior technicians.Knowledge of English and French and Polish on at least B2 levelAt least 1 year of...

  • IT Service Desk Analyst with French

    5 dni temu

    Kraków, Lesser Poland ACCA Careers Pełny etat

    Infosys Poland Sp. z o.o. Oddział w Krakowie is seeking a highly skilled Technical Support Professional to join our team.The successful candidate will be responsible for delivering first line support services via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and email.Key Responsibilities:To...

  • Data Privacy – Senior Analyst, Krakow

    4 tygodni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Job Title: Data Privacy – Senior AnalystHoneywell is committed to data privacy and integrating it into our product and service offerings. We are seeking a Data Privacy – Senior Analyst in Honeywell's Building Automation (BA) Cyber Security Organization in Krakow.This position will drive data privacy excellence across Honeywell's Building Automation (BA)...

  • Service Desk Specialist in Krakow

    3 dni temu

    Kraków, Lesser Poland TE Connectivity Corporation Pełny etat

    Job OverviewTE Connectivity's Customer Service Teams are looking for a skilled and experienced KRAKOW BASED CUSTOMER SUPPORT PROFESSIONAL to join our team.About the RoleThis role involves being the primary interface with direct account responsibility for customers, handling pre-sales or post-sales service functions, transactions via phone, internet, and...

  • L1 Service Desk Analyst with German

    2 tygodni temu

    Kraków, Lesser Poland Infosys Poland Sp. z o.o. Pełny etat

    responsibilities : To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail. Update incidents with detailed and relevant information in a timely and effective manner; Provide updates to customers with regards to specific incidents and manage a trouble...

  • L1 Service Desk Analyst with German

    1 tydzień temu

    Kraków, Lesser Poland Infosys Poland Sp. z o.o. Pełny etat

    technologies-expected : iOS Android responsibilities : To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail. Update incidents with detailed and relevant information in a timely and effective manner; Provide updates to customers with regards to...

  • L1 Service Desk Analyst with German

    3 tygodni temu

    Kraków, Lesser Poland Infosys Poland Sp. z o.o. Pełny etat

    responsibilities :- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.- Update incidents with detailed and relevant information in a timely and effective manner;- Provide updates to customers with regards to specific incidents and manage a...

  • Service Desk Specialist

    4 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    We are seeking a Service Desk Specialist to join our team.In this role, you will provide first-line support to our clients and customers, handling their inquiries and resolving issues through various channels.You will work closely with our internal teams to ensure seamless communication and collaboration, providing timely and effective solutions to our...

  • IT Service Desk Analyst

    2 dni temu

    Kraków, Lesser Poland Randstad Polska Sp. z o.o. Pełny etat

    We are seeking a highly motivated Customer Service Analyst to join our team in Kraków. As a representative of an American IT company, you will be responsible for delivering exceptional customer service and support to key business customers.About the Role:You will work in a hybrid model, providing support to customers via phone, email, or other...

  • Deal Desk Analyst

    4 tygodni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Job SummaryThe Deal Desk Analyst plays a vital role in supporting the field sales team in selling bundles and solutions, requiring strong consulting and analytical skills with attention to detail.Key ResponsibilitiesSales and CRM SupportManage opportunities and ensure data accuracy using Salesforce CRM.Generate quotes and manage Bill of Materials (BOM) using...

  • Service Desk Engineer with Italian

    1 tydzień temu

    Kraków, Lesser Poland Motife Sp. z o.o. Pełny etat

    technologies-expected : Microsoft 365 Active Directory about-project : Our client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. The company has 90,000+ employees across the globe. We are...

  • Service Desk Engineer with Danish

    1 tydzień temu

    Kraków, Lesser Poland Motife Sp. z o.o. Pełny etat

    technologies-expected : Microsoft 365 Active Directory about-project : Our client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. The company has 90,000+ employees across the globe. We are...

  • Service Desk Engineer with Swedish

    1 tydzień temu

    Kraków, Lesser Poland Motife Sp. z o.o. Pełny etat

    technologies-expected : Microsoft 365 Active Directory about-project : Our client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. The company has 90,000+ employees across the globe. We are...

  • Language Enabled IT Service Desk Agent

    5 dni temu

    Kraków, Lesser Poland ACCA Careers Pełny etat

    Are you a highly skilled IT Support Professional looking for a new challenge?We're seeking a Technical Support Professional with language skills to join our team at Infosys Poland Sp. z o.o. Oddział w Krakowie.Job Description:Deliver first line support services via the Service DeskUpdate incidents with detailed and relevant informationProvide updates to...

  • IT Service Desk Professional

    6 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Are you an analytical problem-solver with excellent communication skills? We are seeking an IT Service Desk Professional to join our team and provide top-notch support to our internal users. In this role, you will be responsible for troubleshooting and resolving technical issues related to IT applications and systems.Responsibilities:Providing first-level...

  • Service Desk Analyst for International Client

    1 dzień temu

    Kraków, Lesser Poland Randstad Pełny etat

    If you're passionate about delivering excellent customer service and possess strong analytical and communication skills, we'd love to hear from you!We're seeking a Customer Service Analyst with English to join our team at an American well-known IT company.In this role, you'll have the opportunity to work with a diverse range of customers, developing your...

  • Senior Financial Analyst Krakow Position

    3 dni temu

    Kraków, Lesser Poland ManpowerGroup Sp. z o.o. Pełny etat

    Job Description:We are seeking a Senior Corporate Credit Risk Analyst to join our team in Krakow.The ideal candidate will have a minimum of 3-5 years of experience in corporate credit analysis, including experience in credit risk assessment, working with profit and loss reports, and balance sheets. They should also possess strong knowledge of credit risk...

  • Financial Analyst Job in Krakow with Dutch

    6 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    TN Poland, a leading financial services company, seeks a skilled Senior Technical Accounting Analyst with Dutch language skills to join their Commercial Risk department in Krakow. As a key member of this team, you will be responsible for providing exceptional customer service, supporting clients' financial inquiries, and facilitating collections. You will...

  • First Line Analyst with English

    4 tygodni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Job Opportunity in KrakowWe are seeking a skilled and customer-focused professional to join our team based in Krakow.Key Responsibilities:Provide technical support and resolve issues for clients via phone, chat, and email in English.Communicate effectively with international customers and colleagues.Develop IT knowledge and participate in trainings and...

  • Care Service Expert in Krakow

    6 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Are you a customer-focused professional looking for a new challenge? Do you have a passion for delivering exceptional service and exceeding customer expectations? If so, we invite you to apply for our Comer Care Delivery Specialist role in Krakow.As a key member of our team, you will be responsible for handling customer inquiries and resolving issues related...