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French Speaking IT Support Specialist

2 tygodni temu

Kraków, Lesser Poland ACCA Careers Pełny etat

We're looking for a dedicated Language Enabled IT Service Desk Agent to join our team at Infosys Poland Sp. z o.o. Oddział w Krakowie.

As a key member of our Service Desk team, you'll be responsible for providing first line support services to our clients.

Job Summary:

  • Deliver first line support services via the Service Desk
  • Update incidents with detailed and relevant information
  • Provide updates to customers regarding specific incidents and manage trouble tickets through to resolution
  • Evaluate incidents or troubleshoot tickets according to the company escalation processes
  • Ensure Customer Service Level Agreements are met or exceeded
  • Respond to customer enquiries in a timely and efficient manner

Requirements:

  • Knowledge of French at C1 level and Polish at min. B2 level
  • Knowledge of English at B2 level
  • Min. 1 year work experience in Service Desk/Tech support process providing remote support for Laptops/Desktops/LAN Issues/Application support/Small Forms etc.
  • Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
  • Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution

What We Offer:

  • Performance bonus twice a year
  • Employee referral program bonus
  • Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
  • Access to training platform (self-learning), domain/soft/technical skills training
  • Possibility to use French language on a daily basis
  • Private medical care at Medicover (with possible extension to family members)
  • Reimbursement of Multisport card
  • Attractive group insurance
  • Access to well-being platform, free meetings with a psychologist included
  • Stable employment based on an employment contract