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IT Technical Support Professional

1 tydzień temu

Kraków, Lesser Poland Zurich 56 Company Ltd Pełny etat

Job Summary

The IT Desktop Support Specialist will be responsible for providing technical support to users of computers, software, and hardware running the Windows operating systems.

Key Responsibilities:

  • First and second-level help desk support for IT incidents, problems, and service requests.
  • Installation, upgrade, support, and troubleshooting of Windows 11 or newer, Microsoft Office products, and other authorized desktop applications.
  • Laptop and printer, telephony, and software support/troubleshooting.
  • Maintenance and troubleshooting of business applications and computers remotely.
  • Ticket management via SNOW tool, including escalations.

Skills and Qualifications:

  • Experience as an IT supporter in a multicultural environment is an asset.
  • Technical knowledge in hardware area (laptop) is required.
  • Familiarity with MS-based systems, such as MS Office, Office 365, Outlook, and Microsoft Intune.
  • Basic network knowledge and server systems, storage, security/patching, and application deployment are assets.
  • Strong communication skills in English.

About Zurich Insurance Group

Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. We are committed to creating a brighter future together by offering prevention services that promote wellbeing and enhance climate resilience.