Technical Support Specialist
4 dni temu
Fun Crafters, a passionate gaming community, seeks an experienced IT professional to join our team. With over a decade of expertise in crafting engaging mobile games, we're committed to creating unforgettable gaming experiences.
Job Description
We're looking for a skilled technical support specialist to provide expert-level assistance to our employees, ensuring seamless access to cloud-based applications and SaaS tools. Your primary responsibilities will include:
- Offering hands-on and remote technical support from our office.
- Conducting root-cause analysis on technical issues across managed systems.
- Handling software installation and configuration on employee workstations.
- Overseeing software license management.
- Leading the evaluation and integration of new tools to enhance business operations.
- Developing scripts, tools, and processes to prevent issues proactively and boost employee productivity.
- Maintaining high-security standards to protect company data and systems.
Required Skills and Qualifications
To succeed in this role, you'll need:
- At least 5 years of experience in IT support, with a proven track record of effective problem-solving in a remote environment.
- Strong interpersonal skills and expertise in delivering support for cloud-based and SaaS applications.
- In-depth knowledge of data security and identity management best practices.
- Excellent documentation skills and a passion for educating others.
- Proficiency in English at a B2 level or higher.
Benefits
We offer a range of benefits, including:
- A chance to break into the gaming industry.
- Flexible contract options.
- Professional development opportunities.
- Regular team and company-wide events.
- A comprehensive social package, including a multi-sport card, Lux-Med medical care, language classes, and a well-stocked kitchen.
- Eco-friendly initiatives, including a stipend for biking to work.
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