Technical Support Specialist

4 dni temu


Kraków, Lesser Poland FUN CRAFTERS SP. Z O O. Pełny etat
Company Overview

Fun Crafters, a passionate gaming community, seeks an experienced IT professional to join our team. With over a decade of expertise in crafting engaging mobile games, we're committed to creating unforgettable gaming experiences.

Job Description

We're looking for a skilled technical support specialist to provide expert-level assistance to our employees, ensuring seamless access to cloud-based applications and SaaS tools. Your primary responsibilities will include:
  • Offering hands-on and remote technical support from our office.
  • Conducting root-cause analysis on technical issues across managed systems.
  • Handling software installation and configuration on employee workstations.
  • Overseeing software license management.
  • Leading the evaluation and integration of new tools to enhance business operations.
  • Developing scripts, tools, and processes to prevent issues proactively and boost employee productivity.
  • Maintaining high-security standards to protect company data and systems.


Required Skills and Qualifications

To succeed in this role, you'll need:
  • At least 5 years of experience in IT support, with a proven track record of effective problem-solving in a remote environment.
  • Strong interpersonal skills and expertise in delivering support for cloud-based and SaaS applications.
  • In-depth knowledge of data security and identity management best practices.
  • Excellent documentation skills and a passion for educating others.
  • Proficiency in English at a B2 level or higher.


Benefits

We offer a range of benefits, including:
  • A chance to break into the gaming industry.
  • Flexible contract options.
  • Professional development opportunities.
  • Regular team and company-wide events.
  • A comprehensive social package, including a multi-sport card, Lux-Med medical care, language classes, and a well-stocked kitchen.
  • Eco-friendly initiatives, including a stipend for biking to work.


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