Technical Support Specialist T1 @

3 tygodni temu

Kraków, Lesser Poland Forward Thinking Systems Polska sp. z o.o. Pełny etat

Job Summary: The Technical Support Specialist performs technical service-related operations. This position works directly with our clients and the technical support team on issues, escalations, testing our hardware/software products, updating internal systems to reflect customer information. Essential Functions: Technical Support: Works directly with customers, fielding inbound calls and emails as well as making outbound calls and emails to provide support Lead client expectations, dependencies, and deliverables throughout the onboarding process to ensure key achievements are met on-time and within the scope Provide multi-faced support both to customers and internal teams, including resolving problems, explaining products and services, training on use of software, configuration of software, troubleshooting Managing and upholding the troubleshooting escalation process Establishing and maintaining strong relationships across teams and with staff/clients Team Oversight: Provides daily oversight to team members, ensuring daily goals are met and clients are handled professionally and with a high-level of customer focus. Identify and implement process improvements, ensuring efficient and effective operations. Must have: Required and Preferred Qualifications: 1+ years relevant work experience in customer-facing Customer Support, Account Management, Implementation, Technical Support, Consulting, Workflow Management and/or Project Management role Ability to multitask and work effectively in a fast-paced environment. Excellent verbal and written communication skills Strong organizational, prioritization, and time management skills Ability to follow written instructions and keep accurate records of completed work in accordance with company processes and procedures Must be familiar with Windows, Microsoft Office Suite and basic PC hardware. Role-specific Competencies: Following Written Instruction: Following written instructions and detailed procedures to ensure consistent results. Recordkeeping : Keeping accurate records of completed work in accordance with company processes and procedures. Prioritization : Ability to effectively prioritize and manage own time while responding to a diverse range of customer inquiries. Job Summary: The Technical Support Specialist performs technical service-related operations. This position works directly with our clients and the technical support team on issues, escalations, testing our hardware/software products, updating internal systems to reflect customer information. Essential Functions: Technical Support: Works directly with customers, fielding inbound calls and emails as well as making outbound calls and emails to provide support Lead client expectations, dependencies, and deliverables throughout the onboarding process to ensure key achievements are met on-time and within the scope Provide multi-faced support both to customers and internal teams, including resolving problems, explaining products and services, training on use of software, configuration of software, troubleshooting Managing and upholding the troubleshooting escalation process Establishing and maintaining strong relationships across teams and with staff/clients Team Oversight: Provides daily oversight to team members, ensuring daily goals are met and clients are handled professionally and with a high-level of customer focus. Identify and implement process improvements, ensuring efficient and effective operations. ,[Handles technical support tickets and escalations, Receive and evaluate feature requests, bug reports, and performance issues, Engages clients on support calls, escalation calls, and conference calls when needed, Works directly with development on new software and hardware projects, Learns new features, products, and enhancements quickly, Works with Sales for training purposes, Maintains advanced knowledge of specialized FTS systems and services] Requirements: Windows, Linux, Microsoft, customer service, technical support, account management Tools: . Additionally: Sport subscription, Private healthcare, International projects, Free coffee, Bike parking, In-house trainings, No dress code, Startup atmosphere.

  • Technical Support Specialist

    6 dni temu

    Kraków, Lesser Poland Collabera Pełny etat

    About the RoleCollabera is looking for a Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical expertise and delivering exceptional support to our clients.Key ResponsibilitiesDeliver high-quality technical support to customers via phone, email, or chat.Analyze and resolve complex...

  • Technical Support Specialist

    7 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Job OverviewThe role of a Technical Support Specialist at TN Poland is to provide top-notch technical assistance to clients across various industries, including financial services, manufacturing, telecommunications, and more. As a key member of our team, you will be responsible for troubleshooting software issues, documenting tickets, and escalating complex...

  • Technical Support Specialist

    2 dni temu

    Kraków, Lesser Poland Stefanini EMEA Pełny etat

    Job DescriptionWe are seeking a highly motivated and customer-focused Technical Support Specialist to join our team. As a key member of our support operations, you will be responsible for providing exceptional technical assistance to our clients via phone and email.The ideal candidate will have excellent communication skills, a strong problem-solving...

  • Technical Support Specialist

    60 minut temu

    Kraków, Lesser Poland Cisco Systems, Inc. Pełny etat

    Job OverviewCisco Systems, Inc. is seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to customers and internal teams.Key ResponsibilitiesTroubleshoot and resolve complex technical issues related to Cisco Data Center solutions.Collaborate with cross-functional...

  • Technical Support Specialist

    2 dni temu

    Kraków, Lesser Poland PMSolutions Pełny etat

    **About the Role:**We are seeking a highly skilled Support Engineer to join our team at PMSolutions. As a Dutch Speaking IT Support Specialist, you will be responsible for providing top-notch technical support and troubleshooting services to our end-users.Responsibilities:Provide technical assistance to users via phone, email, or in-person.Troubleshoot...

  • Technical Support Specialist

    2 dni temu

    Kraków, Lesser Poland FUN CRAFTERS SP. Z O O. Pełny etat

    Company OverviewFun Crafters, a passionate gaming community, seeks an experienced IT professional to join our team. With over a decade of expertise in crafting engaging mobile games, we're committed to creating unforgettable gaming experiences.Job DescriptionWe're looking for a skilled technical support specialist to provide expert-level assistance to our...

  • Multilingual Technical Support Specialist

    6 dni temu

    Kraków, Lesser Poland Capita Pełny etat

    Multilingual Technical Support Specialist page is loadedMultilingual Technical Support SpecialistAs a Multilingual Technical Support Specialist at Capita, you will be joining a team of dedicated individuals supporting our clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and...

  • Technical Support Specialist

    7 dni temu

    Kraków, Lesser Poland Capita Pełny etat

    Career OpportunitiesWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries.Key Responsibilities:Supporting customers...

  • Technical Support Expert

    6 dni temu

    Kraków, Lesser Poland Capita Pełny etat

    Job Description:We are seeking a skilled Multilingual Technical Support Specialist to join our team. As a technical support specialist, you will be responsible for providing exceptional customer service and support to our clients through various channels, including phone, email, and messaging platforms.Key Responsibilities:Handling customer inquiries and...

  • Technical Support Specialist

    1 tydzień temu

    Kraków, Lesser Poland TTEC Pełny etat

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Technical Support Specialist - German-English, working remotely in Bulgaria, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What...

  • Technical Support Specialist

    3 dni temu

    Kraków, Lesser Poland G2A Group Pełny etat

    Job DescriptionWe are looking for a talented Service Desk Technician to join our team at G2A Group. In this role, you will provide technical support to our employees, troubleshooting and resolving technical issues in a timely and efficient manner.Main Responsibilities:Providing technical support via phone, email, or in-personInstalling and configuring...

  • Technical Production Support Specialist

    4 dni temu

    Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    **About HSBC Service Delivery**We are a leading global banking and financial services company, providing a wide range of products and services to personal, commercial, corporate and institutional customers.Job Description:We are seeking a skilled Technical Production Support Specialist to join our Global Payments Solution Team. As a key member of our team,...

  • Multilingual Technical Support Specialist

    4 dni temu

    Kraków, Lesser Poland Capita Pełny etat

    Multilingual Technical Support SpecialistAs a Multilingual Technical Support Specialist at Capita, you will be joining a team of dedicated individuals supporting our clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries. At the same time, we remain dedicated to...

  • Technical Support Specialist

    2 dni temu

    Kraków, Lesser Poland Medius AB Pełny etat

    About MediusMedius is a global company that provides cloud-based solutions to help businesses streamline their invoice and payment processes. Our software automates tasks such as approving invoices, tracking expenses, and paying suppliers.We serve over 4,000 customers worldwide, who collectively manage over $200 billion in spending each year using our...

  • Technical Support Specialist

    2 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Sabre is a leading technology company that powers the global travel industry.Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Sabre.The ideal candidate will have professional fluency in written and spoken English, as well as experience in analyzing and identifying key problems and making decisions to solve issues.Key...

  • Junior Support Specialist

    2 dni temu

    Kraków, Lesser Poland careersinpoland Pełny etat

    We're looking for a talented Junior Support Specialist to join our team. As a Junior Support Specialist, you will be responsible for supporting our customers with their inquiries and resolving issues related to our services.Your main responsibilities will include:Handling customer inquiries and responding to requests in a timely mannerProviding technical...

  • IT Support Specialist

    3 dni temu

    Kraków, Lesser Poland Cpl Pełny etat

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team. As a key member of our international support environment, you will be responsible for providing exceptional technical assistance to users across various locations.

  • Technical Customer Support Specialist

    2 dni temu

    Kraków, Lesser Poland Billtrust Pełny etat

    As a Technical Customer Support Specialist, you will serve as the first point of contact for our B2B customers, troubleshooting technical issues, responding to inquiries, and prioritizing incoming requests. You'll collaborate with internal teams to share insights, advocate for customers, and help enhance our SaaS products and processes.What You'll Do:Master...

  • Multilingual Technical Support Specialist

    4 dni temu

    Kraków, Lesser Poland ENGINEERINGUK Pełny etat

    You will need to login before you can apply for a job.Multilingual Technical Support SpecialistAs a Multilingual Technical Support Specialist at Capita you will be joining a team of dedicated individuals supporting our clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and...

  • Infrastructure Technical Support Analyst

    6 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    About the RoleWe are seeking an experienced IT professional to join our team as a Linux Application Specialist. The successful candidate will have hands-on experience in supporting and maintaining Linux operating systems, with a focus on infrastructure backup and recovery.The role involves collaborating with distributed teams to maintain, support, patch, and...