Technical Production Support Specialist
4 dni temu
**About HSBC Service Delivery**
We are a leading global banking and financial services company, providing a wide range of products and services to personal, commercial, corporate and institutional customers.
Job Description:
We are seeking a skilled Technical Production Support Specialist to join our Global Payments Solution Team. As a key member of our team, you will be responsible for ensuring the technical stability and systems lifecycle of our Tier0 and Tier1 payments systems.
Responsibilities:
- Provide full scope of day-to-day production support - troubleshoot and resolve technical issues promptly to minimize system downtime and impact on business operations.
- Provide technical support to end users, addressing queries and resolving issues related to production applications.
- Document and manage incidents using ticketing systems, ensuring thorough tracking and resolution of issues.
- Work closely with development team to address bugs, implement fixes and perform root cause analysis.
- Identify opportunities for process improvements and automation to enhance system efficiency & reliability.
- Participate in on-call rotation to provide coverage for critical production issues/changes during weekends.
- Report and investigate alerts related to payments using SQL/Splunk, while maintaining the SLAs.
- Assist with the deployment of new applications, updates and patches to production environments, ensuring smooth transitions and minimal impact on users/operation.
Requirements:
- Bachelor's degree in Computer Science or related field.
- Basic knowledge of SQL and PL/SQL.
- Basic understanding of Kubernetes.
- General knowledge of Linux operating systems (e.g. Red Hat, Ubuntu, CentOS).
- Analytical and troubleshooting skills.
Nice to have:
- Experience in Payments.
- Experience with shell scripting (Bash, Python, etc.) for automation purpose.
- Knowledge of system monitoring and performance tuning.
- Understanding of security best practices.
- Understanding of the payment processing lifecycle and protocols.
Benefits:
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
What We Offer:
A dynamic and supportive work environment that allows you to grow and develop your skills. Our team is committed to delivering high-quality results and collaborating effectively to achieve our goals.
If you're interested in this role, please submit your application through our website. We look forward to hearing from you
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