Technical Production Support Specialist

4 dni temu


Kraków, Lesser Poland HSBC Service Delivery Pełny etat

**About HSBC Service Delivery**

We are a leading global banking and financial services company, providing a wide range of products and services to personal, commercial, corporate and institutional customers.

Job Description:

We are seeking a skilled Technical Production Support Specialist to join our Global Payments Solution Team. As a key member of our team, you will be responsible for ensuring the technical stability and systems lifecycle of our Tier0 and Tier1 payments systems.

Responsibilities:

  • Provide full scope of day-to-day production support - troubleshoot and resolve technical issues promptly to minimize system downtime and impact on business operations.
  • Provide technical support to end users, addressing queries and resolving issues related to production applications.
  • Document and manage incidents using ticketing systems, ensuring thorough tracking and resolution of issues.
  • Work closely with development team to address bugs, implement fixes and perform root cause analysis.
  • Identify opportunities for process improvements and automation to enhance system efficiency & reliability.
  • Participate in on-call rotation to provide coverage for critical production issues/changes during weekends.
  • Report and investigate alerts related to payments using SQL/Splunk, while maintaining the SLAs.
  • Assist with the deployment of new applications, updates and patches to production environments, ensuring smooth transitions and minimal impact on users/operation.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • Basic knowledge of SQL and PL/SQL.
  • Basic understanding of Kubernetes.
  • General knowledge of Linux operating systems (e.g. Red Hat, Ubuntu, CentOS).
  • Analytical and troubleshooting skills.

Nice to have:

  • Experience in Payments.
  • Experience with shell scripting (Bash, Python, etc.) for automation purpose.
  • Knowledge of system monitoring and performance tuning.
  • Understanding of security best practices.
  • Understanding of the payment processing lifecycle and protocols.

Benefits:

  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN).
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours 
  • Free parking

What We Offer:

A dynamic and supportive work environment that allows you to grow and develop your skills. Our team is committed to delivering high-quality results and collaborating effectively to achieve our goals.

If you're interested in this role, please submit your application through our website. We look forward to hearing from you



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