Technical Support Specialist

5 dni temu


Kraków, Lesser Poland Capita Pełny etat

Career Opportunities

We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries.

Key Responsibilities:

  • Supporting customers through different channels (inbound calls and messages)
  • Analysing and solving customer queries
  • Sharing information on administrative and technical requests (products, invoices, etc.)
  • Making changes to the system
  • Forwarding faults or calls to other departments
  • Upselling and promoting products

Requirements:

  • German at C1 level or above
  • English at B1/B2 level would be an asset
  • Customer-oriented attitude
  • Excellent organizational and communication skills
  • Good knowledge of MS Office
  • Willingness to work in shifts: 5 days a week, 40 hours (7am-10pm, Monday-Sunday)
  • Willingness to work on the basis of a mandate contract for a period of two weeks. The next contract is an employment contract for an indefinite period.

What's in it for you?

  • Performance bonus up to 2000 PLN/month
  • Relocation bonus 3000 PLN
  • Employee Assistance Program for employees and their families (psychological support)
  • An extra day off for voluntary activities close to your heart
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Opportunity to become one of the Internal Trainers
  • Career path framework
  • A multinational environment with strong ties to Swiss business culture
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus / Classic or MultiKafeteria benefit systems
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.



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