Technical Support Expert
5 dni temu
We are seeking a skilled Multilingual Technical Support Specialist to join our team. As a technical support specialist, you will be responsible for providing exceptional customer service and support to our clients through various channels, including phone, email, and messaging platforms.
Key Responsibilities:- Handling customer inquiries and resolving issues in a timely and professional manner.
- Analyzing and solving complex technical problems.
- Sharing information on administrative and technical requests, such as products and invoices.
- Making changes to the system as necessary.
- Forwarding faults or calls to other departments when required.
- Upselling and promoting products to customers.
Required Skills and Qualifications:
- Bilingual or multilingual proficiency in languages such as German, French, Italian, and English.
- Excellent organizational and communication skills.
- Good knowledge of Microsoft Office applications.
- Ability to work in shifts, including evenings, weekends, and holidays.
- Willingness to work on a mandate contract basis initially, with opportunities for employment contracts.
What's in it for you:
- A performance-based bonus scheme.
- Relocation assistance for new employees.
- Access to an Employee Assistance Program for mental health support.
- An extra day off for voluntary activities.
- Participation in our Employee Network Groups.
- Opportunities for career advancement and professional development.
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