Technical Support Specialist
2 dni temu
Gcore Group is a leading international cloud and edge service provider, dedicated to delivering high-performance web infrastructure solutions. We are seeking an experienced Technical Support Specialist to join our team.
Key Responsibilities:- Provide second-line support to customers and internal users via chat, email, and phone calls in English.
- Offer consultations on our products and services, including CDN, Streaming, and DNS.
- Diagnose technical issues, gather information about customer incidents, and escalate to higher levels of technical support when necessary.
- Develop advanced troubleshooting skills to address complex technical issues and provide timely solutions.
- Analyze patterns and trends in technical issues to suggest improvements and share knowledge with the team.
Required Skills and Qualifications:
- At least 1 year of experience in technical support
- English language proficiency at B2 level or higher
- Good understanding of networking concepts, including TCP/IP, DNS, MAC addresses, ping, and traceroute
- Familiarity with hardware and software diagnostics, such as reading logs
- Experience with CDN technologies and Linux operating systems
- Solid hands-on experience with API and monitoring tools like Grafana
- Excellent customer advocacy and soft skills
- Strong problem-solving abilities and ability to explain complex concepts clearly
About the Role:
This role offers a unique opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. As a Technical Support Specialist, you will be responsible for providing expert support to our customers and internal users, ensuring that their technical issues are resolved efficiently and effectively.
Benefits:
- Remote work options, allowing you to work from anywhere in the world
- Private medical insurance for you and your family
- Additional fully paid sick leave days
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drinks, and entertainment options
- Team sports activities
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