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Autodesk Technical Support Specialist

2 tygodni temu


Kraków, Lesser Poland Autodesk, Inc. Pełny etat

Are you passionate about delivering exceptional customer experiences?

We are seeking a skilled Fusion 360 Technical Support Specialist to join our team. As a key member of our support organization, you will be responsible for providing timely and effective support to our customers via various channels.

In this role, you will:

  • Respond to customer inquiries in a professional and courteous manner, adhering to documented processes and procedures.
  • Document all interactions in our company-wide case management system, ensuring accurate and thorough records of customer issues and resolutions.
  • Evaluate and escalate complex issues to senior staff as required, working collaboratively to resolve customer concerns.

You will also have the opportunity to contribute to the development and maintenance of our internal knowledge base, using the Knowledge Centered Support (KCS) methodology. Additionally, you will assist in influencing product management and development to drive successful improvements.