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Technical Support Advisor

1 tydzień temu

Kraków, Lesser Poland TN Poland Pełny etat

About TN Poland

Overview

We are a leading provider of technical support services, helping customers to get the best out of their Autodesk products.

Responsibilities

As a Technical Support Specialist at TN Poland, you will be responsible for providing efficient assistance to customers on a variety of issues and questions.

You will document problems and solutions in short and clear articles for our knowledge base.

You will research, verify, and document product issues.

You will manage customer expectations by providing updates on progress.

Requirements
  • Experience using Autodesk Fabrication software, AutoCAD, and Revit.
  • Professional experience in the AEC (Architecture, Engineering, Construction) industry.
  • Fluent English. German or French language is highly desired.
  • Able to work effectively in a team environment.