Technical Support Specialist

2 tygodni temu


Kraków, Lesser Poland Antal Pełny etat

Job Description for Production Technical Support Engineer at Antal

About the Role

We are seeking a highly skilled Production Technical Support Engineer to join our global team. As a key member of our technical support team, you will be responsible for investigating system failures and incidents reported on the services supported.

About You
  • You will have strong written and oral English skills with the ability to work with global virtual teams across multiple regions.
  • You must be flexible to work in shifts and provide on-call support, especially during weekends and public holidays.
  • You should be able to work effectively and professionally under pressure.
  • You will have proven experience as a production technical support engineer.
Key Responsibilities
  • Investigating system failures and incidents reported on the services supported.
  • Communicating with various Business & IT teams.
  • Perform root-cause analysis and production fixes.
  • Flexibility to work in shifts and provide on-call support on weekend.
  • Working as a part of a global team.
  • Adherence to SLAs & service delivery procedures defined by ITIL framework.
Required Skills and Qualifications
  • IBM Sterling Integrator, Sterling Engine Proxy, Sterling Authentication Server, Sterling Configuration Manager.
  • File Transmission protocols such as FTPS, SFTP, AS2, SOAP, SwiftNet FileAct, and InterAct.
  • Java and Unix/Linux environments.
  • Knowledge of Oracle Databases.
Benefits
  • Positive 'can do' attitude and self-motivated.
  • Adaptive capacity in learning new knowledge.


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