Technical Support Specialist

4 dni temu


Kraków, Lesser Poland TN Poland Pełny etat

Job Description:

We are seeking a skilled Technical Support Specialist to join our team in Krakow. As a member of our technical support team, you will provide second-line user support for various devices and be responsible for troubleshooting and resolving technical issues.

Responsibilities:

  1. Provide technical expertise to customers via phone, email, or chat.
  2. Diagnose and resolve complex technical issues using Kepner-Tregoe problem-solving methodology.
  3. Work with various product and engineering groups to find solutions for customers.
  4. Develop and maintain strong analytical skills to effectively troubleshoot and resolve customer issues.
  5. Collaborate with the first-line support team to prioritize and escalate issues as needed.
  6. Stay up-to-date on new and emerging technologies to provide expert-level support.
  7. Travel to client sites (1-2 times per year) to resolve issues that cannot be resolved remotely.
  8. Participate in on-call duty rotations to ensure 24/7 support coverage.


  • Kraków, Lesser Poland TN Poland Pełny etat

    About the Role:Gcore, a global leader in cloud and edge services, seeks an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a vital role in providing top-notch support to our customers.We are looking for a highly skilled and dedicated individual who is passionate about delivering exceptional customer...


  • Kraków, Lesser Poland Exadel Inc Pełny etat

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Exadel Inc. This role involves ensuring technical support, productivity, and employee satisfaction by providing onsite and remote troubleshooting and technical support.


  • Kraków, Lesser Poland Arche Consulting Sp. z o.o. Pełny etat

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team in Bucharest.The ideal candidate will have excellent communication skills and the ability to work effectively with clients via email, phone, and chat.You will represent our organization as a contact unit with strategic users, apply solutions and...


  • Kraków, Lesser Poland Cisco Systems, Inc. Pełny etat

    Job OverviewCisco Systems, Inc. is seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to customers and internal teams.Key ResponsibilitiesTroubleshoot and resolve complex technical issues related to Cisco Data Center solutions.Collaborate with cross-functional...


  • Kraków, Lesser Poland Stefanini EMEA Pełny etat

    About the Role:">Our company Stefanini EMEA is seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring they receive exceptional service and solutions to their IT-related issues. This role involves collaborating with diverse teams to...


  • Kraków, Lesser Poland TN Poland Pełny etat

    Job Description:We are a leading software solutions provider for the Private Capital and Credit markets. Our goal is to eliminate boundaries between systems, information, and people. We're seeking ambitious individuals to join our team and help clients achieve their goals.As a Technical Support Specialist, you will provide daily customer support for our...


  • Kraków, Lesser Poland PMSolutions Pełny etat

    Company OverviewPMSolutions is a leading provider of remote IT support services, seeking an experienced and skilled Technical Support Specialist to join our team. As a major player in the industry, we offer a competitive salary package and attractive language bonus, along with opportunities for career growth and professional development.Job...


  • Kraków, Lesser Poland TN Poland Pełny etat

    We are looking for a skilled Technical Support Specialist to join our team at Capita Poland. As a member of our customer service department, you will be responsible for providing technical support to customers via various channels, including inbound calls and messages.Responsibilities:Supporting customers through different channels (inbound calls and...


  • Kraków, Lesser Poland Forward Thinking Systems Polska Sp. z o.o. Pełny etat

    Forward Thinking Systems Polska Sp. z o.o. is an innovative leader in fleet management and tracking solutions.Job DescriptionThe Technical Support Specialist plays a key role in providing technical service-related operations to our clients.Works directly with customers, fielding inbound calls and emails as well as making outbound calls and emails to provide...


  • Kraków, Lesser Poland Forward Thinking Systems Polska sp. z o.o. Pełny etat

    Job Summary: The Technical Support Specialist performs technical service-related operations. This position works directly with our clients and the technical support team on issues, escalations, testing our hardware/software products, updating internal systems to reflect customer information. Essential Functions: Technical Support: Works directly with...


  • Kraków, Lesser Poland HOMESTEAD PROPERTY MANAGEMENT SERVI Pełny etat

    Job DescriptionWe are looking for a Technical Support Specialist Middleware who can provide expert-level technical support for our middleware systems. The successful candidate will have a strong background in middleware technologies and experience working with IBM on troubleshooting.Key Responsibilities:Implementation of changes and performance tuning in the...


  • Kraków, Lesser Poland CPL Jobs . Pełny etat

    **About the Role:**We are seeking a skilled Technical Support Specialist to join our team at CPL Jobs. As an L1 IT Support specialist, you will provide first-line technical support to our clients via phone, email or internal systems.Key Responsibilities:Register and manage incoming incidents and service requestsTrack and update tickets with relevant...


  • Kraków, Lesser Poland Capita Pełny etat

    Multilingual Technical Support Specialist page is loadedMultilingual Technical Support SpecialistAs a Multilingual Technical Support Specialist at Capita, you will be joining a team of dedicated individuals supporting our clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and...


  • Kraków, Lesser Poland Stefanini EMEA Pełny etat

    Job SummaryWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at Stefanini EMEA.About the RoleThe successful candidate will be responsible for:Configuring and deploying IT equipmentInspecting, testing, and cleaning returned IT equipmentUpdating and maintaining accurate equipment inventoryPackaging, stocking,...


  • Kraków, Lesser Poland TN Poland Pełny etat

    Job DescriptionWe are seeking a highly skilled IT Support Specialist to join our team at TN Poland.The ideal candidate will have a strong background in hardware and software support, with excellent problem-solving skills and the ability to work well under pressure.Key Responsibilities:Ongoing technical support for end-users, including solving hardware and...


  • Kraków, Lesser Poland Autodesk, Inc. Pełny etat

    Job DescriptionFusion 360 Support Specialist - German speakingProvide exceptional technical support to customers via multiple channels (chat, phone, web, online forums) adhering to documented processes.Document support interactions in a company-wide case management system.Evaluate and resolve customer issues using Autodesk products, such as Fusion 360, or...


  • Kraków, Lesser Poland TTEC Pełny etat

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Technical Support Specialist - German-English, working remotely in Bulgaria, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What...


  • Kraków, Lesser Poland AVSystem Pełny etat

    AVSystem is a leading provider of IoT solutions, and we are seeking an experienced Technical Support Specialist to join our team. In this role, you will play a critical part in ensuring the performance and reliability of our IoT solutions deployed globally.About the RoleThis position provides an excellent foundation to grow into advanced business or...


  • Kraków, Lesser Poland TN Poland Pełny etat

    Social network you want to login/join with:Client:AutodeskLocation:Job Category:OtherEU work permit required:YesJob Reference:e0629e97bfd0Job Views:2Posted:15.03.2025Expiry Date:29.04.2025Job Description:Position OverviewWith Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way...


  • Kraków, Lesser Poland TN Poland Pełny etat

    We're seeking a highly skilled Technical Support Specialist with German to join our team! As a key member of our support team, you'll play a crucial role in resolving customer queries and providing top-notch service.Responsibilities:Supporting customers via multiple channels (calls, messages, emails)Analyzing and troubleshooting complex technical...