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German Speaking Technical Support Specialist

3 tygodni temu


Kraków, Lesser Poland Autodesk, Inc. Pełny etat

Job Description

Fusion 360 Support Specialist - German speaking
  • Provide exceptional technical support to customers via multiple channels (chat, phone, web, online forums) adhering to documented processes.
  • Document support interactions in a company-wide case management system.
  • Evaluate and resolve customer issues using Autodesk products, such as Fusion 360, or refer them to senior staff when necessary.
  • Contribute to the improvement of internal knowledge base quality through the Knowledge Centered Support methodology.