Technical Support Specialist Fusion 360
1 tydzień temu
Technical Support Specialist Fusion 360 (German speaking)
Technical Support Specialist Fusion 360 (German speaking)Apply locations Kraków, POL posted on Posted 5 Days Ago job requisition id 23WD71060
Job Requisition ID # 23WD71060
Position Overview
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with 3D CAD/CAM/CAE? Then we would like to hear from you
Responsibilities:
- Respond to support requests via multiple channels (chat, phone, web, online forums, and other channels) and adhere to documented processes
- Document support interactions in a company-wide case management system
- Escalate and consult unresolved issues to senior staff as required
- Research, verify and document product defects
- Actively handle the personal backlog of support requests
- Manage customer and partner expectations by providing timely updates on the progress
- Assist in the fundamental development and maintenance of internal knowledge base quality, via the Knowledge Centered Support (KCS) methodology
- Influence and contribute to product management and development to contribute to successful improvements
Minimum qualifications
- Bachelor's degree or Diploma in a related field and/or at least 3 years of product experience in a relevant industry
- Competent knowledge of Design (CAD), Simulation, Manufacturing (CAM), or related Autodesk products (Autodesk FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Fusion 360, Eagle, or similar software)
- Very good verbal and written English and German communication skills
- Ability to understand and convey complex technical details coherently to a live or virtual audience
- Strong troubleshooting and analytical skills
- Demonstrate the ability to build and maintain strong relationships with partners and customers
- Team player who enjoys supporting and interacting with other members of a shared responsibility team
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