Technical Support Specialist Fusion 360

1 tydzień temu


Kraków, Lesser Poland Autodesk, Inc. Pełny etat

Technical Support Specialist Fusion 360 (German speaking)

Technical Support Specialist Fusion 360 (German speaking)

Apply locations Kraków, POL posted on Posted 5 Days Ago job requisition id 23WD71060

Job Requisition ID # 23WD71060

Position Overview

Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with 3D CAD/CAM/CAE? Then we would like to hear from you

Responsibilities:

  • Respond to support requests via multiple channels (chat, phone, web, online forums, and other channels) and adhere to documented processes
  • Document support interactions in a company-wide case management system
  • Escalate and consult unresolved issues to senior staff as required
  • Research, verify and document product defects
  • Actively handle the personal backlog of support requests
  • Manage customer and partner expectations by providing timely updates on the progress
  • Assist in the fundamental development and maintenance of internal knowledge base quality, via the Knowledge Centered Support (KCS) methodology
  • Influence and contribute to product management and development to contribute to successful improvements

Minimum qualifications

  • Bachelor's degree or Diploma in a related field and/or at least 3 years of product experience in a relevant industry
  • Competent knowledge of Design (CAD), Simulation, Manufacturing (CAM), or related Autodesk products (Autodesk FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Fusion 360, Eagle, or similar software)
  • Very good verbal and written English and German communication skills
  • Ability to understand and convey complex technical details coherently to a live or virtual audience
  • Strong troubleshooting and analytical skills
  • Demonstrate the ability to build and maintain strong relationships with partners and customers
  • Team player who enjoys supporting and interacting with other members of a shared responsibility team
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