Technical Support Specialist German

5 dni temu


Kraków, Lesser Poland CPL Jobs . Pełny etat

**About the Role:**

We are seeking a skilled Technical Support Specialist to join our team at CPL Jobs. As an L1 IT Support specialist, you will provide first-line technical support to our clients via phone, email or internal systems.

Key Responsibilities:

  • Register and manage incoming incidents and service requests
  • Track and update tickets with relevant information throughout the resolution process
  • Communicate effectively with users regarding progress and solutions
  • Escalate issues in line with internal procedures
  • Ensure service quality and SLA compliance
  • Maintain accurate documentation and protect user data

Requirements:

  • A very good command of German and English (C1 level)
  • Previous experience in IT support or Service Desk environment (min. 1 year)
  • Good understanding of Windows OS (XP–10), MS Office, browsers
  • Ability to troubleshoot mobile devices (iOS, Android, Windows)
  • Familiarity with common IT issues – registry fixes, security tools, patch upgrades, encryption, VPN, etc.
  • Bachelor's degree in Computer Science or related field is a plus

About Us:

CPL Jobs is a leading recruitment agency providing job seekers with exciting career opportunities. Our company values stability, long-term employment, private healthcare, multisport cards, life insurance plans, referral bonuses, wide-ranging learning & development opportunities, access to e-learning platforms, professional training resources, charity initiatives, sports challenges, well-being events, hybrid or remote working models, rotation shifts within 6:30-18:30 hours.



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