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German Speaking Technical Support Specialist

3 tygodni temu


Kraków, Lesser Poland L.M. GROUP POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

Are you looking for a challenging role where you can utilize your skills and experience? Do you have excellent communication and problem-solving skills?

We are seeking a highly motivated German speaking technical support specialist to join our team. As a key member of our technical support department, you will be responsible for providing technical assistance to our clients.

Responsibilities:

  • Provide User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment
  • Guide customers according to solution trees and knowledge base to solve incidents and service requests
  • Using remote tools to analyze and resolve tickets
  • Provide detailed information on all performed activities to the next appropriate level specialists according to the process
  • To update the call management system accurately and efficiently with call details, actions taken and resolution

Requirements:

  • Very good command of German and English
  • Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone
  • PC literacy, especially the usage of Microsoft Office package
  • Willingness to work in shifts, based on customer requirements
  • Knowledge of customer service principles and practices

We offer a dynamic and multicultural work environment, opportunities for career growth and professional development, competitive salary and benefits package.