Technical Support Expert
4 dni temu
At EPAM Systems, we are seeking a skilled Senior Application Support Engineer to play a vital role in our Customer Success Team.
This position offers an exciting opportunity for you to leverage your analytical skills to quickly and accurately resolve complex customer issues.
The ideal candidate will have experience in technical support or application support roles, with a background in Linux or Unix and familiarity with tools like lsof and Netstat.
In this role, you will provide technical assistance and support via email, chat, and phone, respond to customer inquiries, troubleshoot issues, and ensure customer satisfaction.
Key Responsibilities:- Provide technical support and assistance
- Respond to customer inquiries and troubleshoot issues
- Manage escalations from customers and lead them to satisfactory resolutions
- Collaborate with engineers across various technical and product domains
- Consult with senior engineers and subject matter experts
- Transfer cases to and from other geographical regions
- Experience in technical support or application support roles
- Background in Linux or Unix
- Familiarity with tools like lsof and Netstat
- Proficiency in SQL at a basic level
- Skills in Python at a basic level
- Strong attention to detail and ability to learn quickly
- Fluent English communication skills
- A dynamic and inclusive work environment
- A chance to work with multi-national teams
- An opportunity to continuously learn and grow
- A comprehensive benefits package
- A competitive salary and bonus structure
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