Technical Application Support Lead
2 tygodni temu
We are searching for an experienced Technical Application Support Lead to join our Enterprise Technical Services team at InfoGain Technologies. As a key member of this team, you will be responsible for ensuring the stability, performance, and optimal functionality of our enterprise-level applications.
About the Role:
This is an exciting opportunity to work with a talented team of professionals who share your passion for technology and delivering exceptional customer experiences. You will have the chance to work on complex technical issues, collaborate with cross-functional teams, and develop your skills in a fast-paced environment.
Key Responsibilities:
- Implement and maintain enterprise applications to ensure optimal performance, security, and scalability.
- Develop and customize workflows, dashboards, and reports for our Enterprise Applications to meet the specific needs of different teams within the organization.
- Provide expert-level support for enterprise applications, addressing and resolving complex technical issues.
- Collaborate with development and infrastructure teams to troubleshoot and resolve application-related incidents promptly.
- Monitor the performance of critical applications, identifying and addressing potential bottlenecks or areas for improvement.
- Develop and implement performance optimization strategies to enhance the overall efficiency of enterprise applications.
- Participate in incident response efforts for Enterprise Applications, including root cause analysis and the implementation of corrective measures to prevent recurrence.
- Develop and maintain incident response plans and documentation.
- Collaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to ensure seamless integration and functionality of enterprise applications.
- Develop comprehensive documentation for troubleshooting procedures, configurations, and best practices.
- Assist in training and knowledge transfer to junior support staff.
- Identify opportunities for process improvement and automation to enhance the efficiency of application support operations.
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