Cybersecurity Technical Support Specialist
2 dni temu
You will play a crucial role in our mission to provide the best cybersecurity solutions by working directly with valued customers to address their complex post-sales concerns.
- Your Key Responsibilities:
- Provide technical support to customers and partners, ensuring timely and effective resolutions to their issues.
- Collaborate with cross-functional teams to create an environment of transparency, leading to better products, working environments, and overall cybersecurity.
- Develop and maintain technical documentation, including support bulletins and knowledge base articles.
- Prioritize and manage support cases to ensure efficient issue resolution and follow-up.
- Stay up-to-date with industry trends and technologies to provide expert guidance to customers.
To excel in this role, you will possess:
- Excellent Communication Skills: Effective written and verbal communication to interact with customers, colleagues, and stakeholders.
- Technical Expertise: In-depth knowledge of DLP, data patterns, data governance, Linux, Unix systems, cloud security, and experience with AWS, Azure, and/or GCP.
- Teamwork and Adaptability: Ability to work collaboratively in a diverse team environment and adapt to changing priorities and deadlines.
- Problem-Solving: Strong analytical skills to troubleshoot complex technical issues and develop creative solutions.
- Continuous Learning: Commitment to ongoing learning and professional development to stay current with emerging technologies and trends.
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