Cybersecurity Technical Support Specialist

2 dni temu


Kraków, Lesser Poland TN Poland Pełny etat
Job Description

You will play a crucial role in our mission to provide the best cybersecurity solutions by working directly with valued customers to address their complex post-sales concerns.

  • Your Key Responsibilities:
  • Provide technical support to customers and partners, ensuring timely and effective resolutions to their issues.
  • Collaborate with cross-functional teams to create an environment of transparency, leading to better products, working environments, and overall cybersecurity.
  • Develop and maintain technical documentation, including support bulletins and knowledge base articles.
  • Prioritize and manage support cases to ensure efficient issue resolution and follow-up.
  • Stay up-to-date with industry trends and technologies to provide expert guidance to customers.
Required Skills and Qualifications

To excel in this role, you will possess:

  • Excellent Communication Skills: Effective written and verbal communication to interact with customers, colleagues, and stakeholders.
  • Technical Expertise: In-depth knowledge of DLP, data patterns, data governance, Linux, Unix systems, cloud security, and experience with AWS, Azure, and/or GCP.
  • Teamwork and Adaptability: Ability to work collaboratively in a diverse team environment and adapt to changing priorities and deadlines.
  • Problem-Solving: Strong analytical skills to troubleshoot complex technical issues and develop creative solutions.
  • Continuous Learning: Commitment to ongoing learning and professional development to stay current with emerging technologies and trends.


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