Technical Support Specialist

7 dni temu

Kraków, Lesser Poland Trimble Pełny etat

Company Overview

We are a company that thrives on transformation and change. Our teams work in sync to rethink, reinvent, and rework ideas to achieve our goals. We value self-study and continuous learning, which enables us to stay ahead in the industry.

Job Description

The Technical Support Specialist is responsible for providing immediate solutions or deeper technical analysis to technical support requests from other departments. This role involves monitoring the performance of the TRANSPOREON platform, reacting to relevant incidents, performing minor enhancements or configuration changes, and maintaining up-to-date documentation.

Key Responsibilities

  • Receive technical support requests via tickets and provide immediate solutions or conduct deeper technical analysis.
  • Address technical process questions, system failures, software bugs, and performance issues according to the appropriate service level.
  • Monitor the performance of the TRANSPOREON platform and respond to relevant incidents.
  • Perform minor enhancements or configuration changes to existing customer system configurations.
  • Delegate cases requiring special expertise to responsible teams, monitor progress, and ensure solutions are provided.
  • Follow the Onboarding Plan and monitor the platform.
  • Perform data maintenance tasks, such as managing Excel lists.
  • Keep all technical documentation up to date.

Required Skills and Qualifications

  • 1+ years of relevant experience in customer technical support
  • Basic knowledge of web-based applications configuration (HTTP/SOAP/REST/FTP)
  • Proficiency in basic technical skills (SQL, XML, XSL, JSON, CSV, MS Office)
  • Basic programming skills (Java, JavaScript)
  • Fluency in English (C1 level on the CEFR Scale)
  • Fluency in the native language of the country of employment
  • Strong motivation for self-study and continuous learning
  • Excellent communication skills towards internal and external customers
  • Problem-solving approach
  • Analytical mindset capable of interpreting technical solutions

Benefits and Opportunities

We believe in celebrating our differences and actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We value the unique perspectives and experiences that each team member brings to the table.

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