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Technical Support Expert

1 tydzień temu


Kraków, Lesser Poland TN Poland Pełny etat
Job Description:

We are seeking a highly skilled Technical Support Specialist to join our team of technical experts at Autodesk. The successful candidate will be responsible for providing top-notch customer support to our clients, utilizing their expertise in Autodesk Fabrication software and AutoCAD.

This role requires a professional with a strong background in the AEC industry, excellent communication skills, and the ability to work independently. The ideal candidate will have experience working with customers, resolving complex issues, and documenting solutions for future reference.

The selected candidate will be part of our Technical Support Team, reporting directly to the Technical Support Team Manager. We offer a hybrid working schedule, which allows for flexibility and work-life balance.

Responsibilities:
  • Provide exceptional customer support via phone, email, and online forums
  • Document problems and solutions in our knowledge base for future reference
  • Research and verify product issues to ensure accurate resolution
  • Manage customer expectations by providing timely updates on progress