Multilingual Technical Support Specialist

3 tygodni temu

Kraków, Lesser Poland ENGINEERINGUK Pełny etat

You will need to login before you can apply for a job.

Multilingual Technical Support Specialist

As a Multilingual Technical Support Specialist at Capita you will be joining a team of dedicated individuals supporting our clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries. At the same time, we remain dedicated to promoting other products and exclusive offers in line with customer needs and as part of our client commitment.

Job title:
Multilingual Technical Support Specialist

Job Description:

What you'll be doing:

  • Supporting customer through different channels (inbound calls and messages)
  • Analysing and solving customer's queries
  • Sharing information on administrative and technical requests (products, invoices, etc.)
  • Making changes to the system
  • Forwarding faults or calls to other departments.
  • Upselling and promoting products.
Skills you need to succeed:
  • German/French AND ITALIAN at C1 level or above
  • English at B1/B2 lvlwould be an asset.
  • Customer oriented attitude
  • Excellent organizational and communication skills
  • Good knowledge of MS Office
  • Willingness to work in shifts: 5 days a week, 40 hours (7am-10pm, Monday-Sunday)
  • Willingness to work on the basis of a mandate contract for a period of two weeks. The next contract is an employment contract for an indefinite period.
What's in it for you:
  • Performance bonus up to 2000 PLN / month
  • Relocation bonus 3000 PLN
  • Employee Assistance Program for employees and their families (psychological support)
  • An extra day off for voluntary activities close to your heart
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  • Opportunity to become one of the Internal Trainers
  • Career path framework
    • A multinational environment with strong ties to Swiss business culture
    • LuxMed medical healthcare and Generali group insurance
    • Multisport Plus / Classic or MultiKafeteria benefit systems
    • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
    You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Click 'Apply now' to fill out our short application form, so that we can find out more about you.

About Capita

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.

Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations - Kraków, Opole and Łódź.

Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Pursuant to Art. 13 par. 1 and par. 2 of the General Data Protection Regulation of the 27th of April 2016 we hereby inform that:

1. The data controller of your personal data is Capita (Polska) Sp. z o.o. with its registered seat in Krakow, ul. Lubicz 23; Kraków, KRS 0000365071, REGON 142604890, NIP 5252488222.

In case of any questions or requests concerning data processing, you can contact us at: PrivacyPoland@capita.com.

2. Your personal information will be processed for the purpose of the recruitment process, including the assessment of qualifications, aptitudes and abilities required for the position for which you will be applying and/or future recruitment processes if you requested that by checking the relevant box below.

3. The legal basis for processing your personal data:

a. Article 6(1)(c) of GDPR (processing is necessary to fulfil a legal obligation incumbent on the controller) and Article 6(1)(b) of GDPR (processing is necessary to take action at the request of the data subject prior to entering into a contract) to the extent indicated in labor laws (including but not limited to, the extent resulting from Article 221 § 1 of the Labor Code, such aname and surname;; date of birth; contact detailed (correspondence address); education; employment record to date

b. Your consent - for processing other data provided in the CV and in the cover letter in case you voluntarily providing us with data other than we requested. , and for processing your personal data in future recruitment processes in case you agree to take part in those processes.

c. Our legitimate interest (article 6(1)(f) of GDPR) - in terms of data collected during the interview as well as results of the qualification tests. We have a legitimate interest in verifying your abilities, aptitudes, legality of stay and work - we require this to assess whether you are a suitable person for the post in question.

4. Your personal information will be transferred to processor outside the European Economic Area (EEA), located in United Kingdom as a part of a recruitment process and Hiring Managers located in different locations in the UK, Ireland and India. In the case of transferring personal data to the United Kingdom of Great Britain and Northern Ireland, the European Commission has decided to determine an adequate level of data protection. The transfer of personal data to India is based on the application of the Standard Contractual Clauses included in the Data Transfer Agreement (DTA), to which the Group company Capita located in India, is a signatory.Your personal data will be transferred to recipients participating in the recruitment and employment process, i.e., to companies handling the legalization of residence/ employment, medical check (Luxmed Sp. z o.o.) occupational health and safety training services (Safety Umbrella Sp. z o.o), HR (Human Resources) and payroll services (AdAc Sp. z o.o.), as well as to companies related to Capita Group. After a successful recruitment process, your data will be shared with a medical facility with which the Administrator has a contract to conduct preliminary examinations, with the facility being a separate Data Controller. Your personal data may be also disclosed to entities and authorities authorized to process such data.

5. Your personal data will be stored from the day of sending your CV:

a. for a period of 6 months for the processing of your personal data in the current recruitment process for which you applied,

b. for a period of 12 months if you give your consent for the processing of your personal data for the purpose of future recruitment processes.

6. You have the right to request access to and rectification or erasure of your personal data, restriction of processing or the right to data portability.

The right to withdraw consent at any time is not affecting the lawfulness of processing based on consent before its withdrawal.

7. At any time you have the right to object to the processing of your data. In such a situation, the Controller will cease to process your data for the aforementioned purposes, unless the Controller can demonstrate that with respect to your data there are valid legitimate grounds that override your interests, rights and freedoms, or your data will be necessary for us to possibly establish, assert or defend claims.

8. The provision of your personal data to the extent provided by labor law, including in particular to the extent provided by Article 221 of the Labor Code, is a statutory obligation and at the same time is necessary for you to participate in the recruitment procedure. Failure to provide data will result in your inability to participate in the recruitment procedure. Your provision of other data is voluntary.

9. Your personal data will not be a subject to the automated decision-making, including profiling.

10. You have the right to lodge a complaint on unlawful processing of your personal data, to the supervisory authority: Data Protection Authority of the Republic of Poland (UODO, ul. Stawki 2, 00-193 Warsaw)

Location:
Krakow
,
Poland

Time Type:

Contract Type:
Fixed Term (Fixed Term)

Visit this company's hub to learn about their values, culture, and latest jobs.

Create a job alert and receive personalised job recommendations straight to your inbox.

#J-18808-Ljbffr

  • Multilingual Technical Support Specialist

    3 tygodni temu

    Kraków, Lesser Poland Capita Pełny etat

    Multilingual Technical Support Specialist page is loadedMultilingual Technical Support SpecialistAs a Multilingual Technical Support Specialist at Capita, you will be joining a team of dedicated individuals supporting our clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and...

  • Multilingual Technical Support Specialist

    3 tygodni temu

    Kraków, Lesser Poland Capita Pełny etat

    Multilingual Technical Support SpecialistAs a Multilingual Technical Support Specialist at Capita, you will be joining a team of dedicated individuals supporting our clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries. At the same time, we remain dedicated to...

  • Multilingual Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Capita Pełny etat

    About the RoleWe are looking for a skilled Multilingual Support Specialist to provide exceptional customer service to our clients. This role involves supporting customers through various communication channels and resolving their queries efficiently.Responsibilities:Provide customer support via phone, email, and other messaging platformsAnalyse and resolve...

  • Multilingual Support Specialist

    4 dni temu

    Kraków, Lesser Poland Randstad Pełny etat

    We are looking for a highly skilled Multilingual Support Specialist to join our team. As a key member of our international support group, you will be responsible for managing transactions and order to cash processes with a multinational team of professionals.Our ideal candidate has excellent linguistic skills, experience in a hybrid working environment, and...

  • Multilingual Technical Advisor

    4 dni temu

    Kraków, Lesser Poland ENGINEERINGUK Pełny etat

    About the RoleWe are seeking a highly skilled Multilingual Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support across multiple languages. This is an exciting opportunity to develop your skills and expertise in a fast-paced environment.Key...

  • Multilingual Customer Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Our Vision:TN PolandWe aim to become the go-to provider of innovative packaging solutions, exceeding client expectations through exceptional service and support.Job Summary:The Multilingual Customer Support Specialist role involves providing comprehensive customer support and service to our valued clients.Key Responsibilities:Customer Interaction: Develop...

  • Multilingual Customer Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Arche Consulting Sp. z o.o. Pełny etat

    We are seeking a skilled Multilingual Customer Support Specialist to join our team at Arche Consulting Sp. z o.o. As a key member of our team, you will be responsible for providing top-notch support to our clients who communicate in multiple languages, including Spanish.Key Responsibilities:Handle incoming client inquiries via phone, email, or web...

  • Multilingual Technical Assistance Representative

    21 godzin temu

    Kraków, Lesser Poland HCL Poland Pełny etat

    We are seeking a skilled Multilingual Technical Assistance Representative to join our team at HCL Poland. As a Multilingual Technical Assistance Representative, you will be responsible for providing technical support to our clients in various languages.Job SummaryThe ideal candidate will have:Excellent communication and problem-solving skillsA strong...

  • Multilingual Customer Support Representative

    2 tygodni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    We are excited to welcome a new team member to our Multilingual Customer Support Representative role. This position offers a unique opportunity to provide high-quality customer service via phone, chat, and email while working in a dynamic and fast-paced environment.About the Position:As a key member of our customer service team, you will be responsible for...

  • Technical Support Specialist

    1 tydzień temu

    Kraków, Lesser Poland Pracujw Pełny etat

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical assistance to clients.

  • Technical Support Specialist

    3 dni temu

    Kraków, Lesser Poland PMSolutions Pełny etat

    About the RoleAt PMSolutions, we're seeking an experienced Technical Support Specialist to join our team. As a key member of our support organization, you'll be responsible for providing top-notch technical assistance to our customers.

  • Customer Support Specialist

    4 dni temu

    Kraków, Lesser Poland ENGINEERINGUK Pełny etat

    Job DescriptionAs a Multilingual Technical Support Specialist at Capita, you will be joining a team of dedicated individuals supporting our clients. You will provide excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries. We remain committed to promoting other products and exclusive offers in...

  • Technical Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland SupportYourApp Pełny etat

    Company Overview:At SupportYourApp, we pride ourselves on being a multinational company that provides secure technical, customer support, and CX services for tech companies globally. With over 10 years of experience in the industry, we have become an industry leader in premium outsourced customer support and have established 7 hubs worldwide.Job...

  • Multilingual Support Expert

    4 dni temu

    Kraków, Lesser Poland Students Pełny etat

    For our client, a renowned educational institution for students, we are seeking a highly skilled Multilingual Support Expert to join their team. As a key member of the customer support department, you will play a vital role in delivering exceptional support services to clients from diverse backgrounds.The ideal candidate will possess advanced English and...

  • Multilingual Technical Support Professional

    1 tydzień temu

    Kraków, Lesser Poland Cognizant Pełny etat

    About the TeamOur team in Kraków, Poland, is comprised of talented professionals who are passionate about delivering exceptional results. As a Tech Solutions Specialist, you will join a dynamic team that values collaboration, innovation, and continuous improvement.ResponsibilitiesDevelop and maintain effective relationships with advertisers and internal...

  • Technical Support Specialist

    1 tydzień temu

    Kraków, Lesser Poland Capita Pełny etat

    Job OverviewWe are seeking a Technical Support Specialist to join our team in Krakow. As a Technical Support Specialist, you will provide excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries.You will be responsible for supporting customers through different channels (inbound calls and...

  • Technical Support Specialist

    5 dni temu

    Kraków, Lesser Poland Stefanini EMEA Pełny etat

    Job Overview:We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Stefanini EMEA. As a Technical Support Specialist, you will play a key role in providing exceptional technical support to our clients across the globe.About the Role:The successful candidate will be responsible for delivering outstanding technical...

  • Technical Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Job Description:We are seeking a skilled Technical Support Specialist to join our team in Krakow. As a member of our technical support team, you will provide second-line user support for various devices and be responsible for troubleshooting and resolving technical issues.Responsibilities:Provide technical expertise to customers via phone, email, or...

  • Technical Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Arche Consulting Sp. z o.o. Pełny etat

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team in Bucharest.The ideal candidate will have excellent communication skills and the ability to work effectively with clients via email, phone, and chat.You will represent our organization as a contact unit with strategic users, apply solutions and...

  • Multilingual Customer Care Specialist

    4 dni temu

    Kraków, Lesser Poland ENGINEERINGUK Pełny etat

    At ENGINEERINGUK, we are passionate about delivering world-class customer service. We are looking for a talented and dedicated individual to join our team as a Multilingual Customer Care Specialist. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients through various communication...