Aktualne oferty pracy związane z Technical Support Professional - Kraków, Lesser Poland - Cisco Systems, Inc.
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Technical Support Professional
7 dni temu
Cisco Systems, Inc. is a leading technology company that delivers innovative solutions to customers worldwide. We are committed to delivering high-quality customer experiences through our Customer Experience Centers (CXC). As a Technical Consulting Engineer, you will play a critical role in ensuring our customers receive exceptional support and services.
Your Key Responsibilities
- You will collaborate with customers and cross-technology teams to troubleshoot and resolve complex security issues.
- You will develop intellectual capital, including documentation and training, to help engineers resolve sophisticated technical issues.
- You will innovate in problem-solving and provide guidance to engineers to ensure they have the necessary skills to resolve complex security issues.
Requirements
We are looking for someone with at least 1 year of experience involving customer support element in Security technologies. Your understanding of networking fundamentals, such as TCP/IP stack, Routing/Switching, SSL/TLS, and common Application Layer protocols, is essential. Additionally, you should be motivated to configure and troubleshoot Cisco or similar security products.
