IT Support Specialist

6 dni temu


Kraków, Lesser Poland Tanium Pełny etat
About the Role
As an IT Support Specialist at Tanium, you will play a vital part in our world-class customer organization, dedicated to ensuring customer satisfaction and retention. This involves providing timely support and resolving technical issues while fostering strong relationships with our customers.

Your Key Responsibilities
  • Collaborate with experienced mentors to tackle real-world customer challenges in security, operations, asset management, and risk management.
  • Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations of Tanium.
  • Support efforts may encompass security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), and general automation.
  • Assist customers with Tanium platform/module adoption and upgrades.
  • Partner with other Support TAMs to assist with their assigned cases.
  • Develop special projects with your peer interns that directly impact customers of the Support TAMs.
  • Gain a deep understanding of how the technology of our product works and how to support, operate, and integrate it.
  • Learn to document best practices as well as track activity, document root causes, and complete accurate reports.
  • Rigorously test our product in a home lab environment.


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