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Technical Support Specialist

2 tygodni temu

Kraków, Lesser Poland Arche Consulting Sp. z o.o. Pełny etat
Customer Support Agent with Dutch or Norwegian

We are seeking a skilled Technical Support Specialist to join our team at Arche Consulting Sp. z o.o.

Responsibilities:
  • Serve as the primary point of contact for clients, addressing their IT concerns and providing Level 1 support.
  • Respond to end-user inquiries through various channels, including phone, email, and web tools.
  • Accurately document and log all interactions in the ticketing system, ensuring thorough record-keeping.
  • Escalate complex issues to the appropriate Level 2 teams when necessary.
  • Take ownership of ongoing cases, keeping users informed and ensuring timely resolution.
  • Maintain high levels of customer satisfaction by delivering effective support.
Requirements:
  • Fluent in Dutch or Norwegian (min. C1) with strong English skills (min. B2).
  • Customer service experience; IT support experience is an asset but not required.
  • University degree preferred; recent graduates are welcome.
  • Able to learn quickly, focused on customers, and a strong communicator.
  • Adaptable, team-oriented, and open to shift work.
Our Client Offers:
  • Relocation package.
  • Competitive salary package, including an annual bonus and cafeteria benefits.
  • In-house training programs.
  • Company-provided insurance.
  • Reimbursement for language courses.
  • Free medical services through Medicover.
  • All You Can Move Sportpass and other fitness discounts.
  • Home office option available within Hungary.