Technical Support Specialist

7 dni temu


Kraków, Lesser Poland Arche Consulting Sp. z o.o. Pełny etat
Customer Support Agent with Dutch or Norwegian

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Arche Consulting Sp. z o.o. in Węgry.

Your primary responsibility will be to serve as the initial point of contact for our clients, addressing their IT concerns and providing Level 1 support through various channels, including phone, email, and web tools.

You will accurately document and log all interactions in the ticketing system, ensuring thorough record-keeping and escalating complex issues to the appropriate Level 2 teams when necessary.

Taking ownership of ongoing cases, you will keep users informed and ensure timely resolution, focusing on maintaining and enhancing overall customer satisfaction by delivering effective support.

In this role, you will work closely with our team to provide exceptional service to our clients, adapting to changing circumstances and prioritizing tasks to meet deadlines.

Requirements:
  • Fluent in Dutch or Norwegian (min. C1) with strong English skills (min. B2).
  • Customer service experience; IT support experience is a PLUS but NOT REQUIRED.
  • University degree preferred; recent graduates are welcome.
  • Eager to learn, customer-focused, and a strong communicator.
  • Adaptable, team-oriented, and open to shift work.


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