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Technical Support Specialist

1 tydzień temu

Kraków, Lesser Poland Forward Thinking Systems Polska sp. z o.o. Pełny etat

Forward Thinking Systems Polska sp. z o.o. is a leading provider of innovative technology solutions.

We are currently seeking a highly motivated and experienced Technical Support Specialist to join our team

The successful candidate will be responsible for delivering exceptional customer support, ensuring timely issue resolution, and maintaining strong relationships with clients.

Key Responsibilities:

  • Provide multi-faceted support to customers, including resolving problems, explaining products and services, training on software use, configuration, and troubleshooting.
  • Work closely with the technical support team to resolve complex issues and implement process improvements.
  • Maintain accurate records of completed work in accordance with company procedures.

Requirements:

  • 1+ years of experience in customer-facing roles, preferably in technical support, account management, or implementation.
  • Excellent verbal and written communication skills.
  • Strong organizational, prioritization, and time management skills.
  • Familiarity with Windows, Microsoft Office Suite, and basic PC hardware.

Benefits:

  • Sport subscription
  • Private healthcare
  • International projects
  • Free coffee
  • Bike parking
  • In-house trainings
  • No dress code
  • Startup atmosphere