Technical Support Professional with Language Skills

7 dni temu

Kraków, Lesser Poland ACCA Careers Pełny etat

We are seeking a highly skilled IT Service Desk Analyst with French language skills to join our team at ACCA Careers.

The successful candidate will be responsible for delivering first line support services via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and email.

Key Responsibilities:

  • To deliver a first line support service via the Service Desk
  • Update incidents with detailed and relevant information in a timely and effective manner
  • Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution
  • Evaluate an incident or troubleshoot tickets according to the company escalation processes
  • Ensure Customer Service Level Agreements are met or exceeded
  • Respond to customer enquiries in a timely and efficient manner
  • Document interactions on the customer's account in the prescribed format

Requirements:

  • Knowledge of French at C1 level and Polish at min. B2 level
  • Knowledge of English at B2 level
  • Min. 1 year work experience in Service Desk/Tech support process providing remote support for Laptops/Desktops/LAN Issues/Application support/Small Forms etc.
  • Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
  • Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution

We Offer:

  • Performance bonus twice a year
  • Employee referral program bonus
  • Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
  • Access to training platform (self-learning), domain/soft/technical skills training
  • Possibility to use French language on a daily basis
  • Private medical care at Medicover (with possible extension to family members)
  • Reimbursement of Multisport card
  • Attractive group insurance
  • Access to well-being platform, free meetings with a psychologist included
  • Stable employment based on an employment contract

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