Technical Support Specialist with German
5 dni temu
**Job Overview:**
We are seeking a highly skilled L1 Service Desk Analyst with German to join our team at Infosys Poland Sp. z o.o.
The successful candidate will be responsible for delivering first-line support services via our Service Desk, receiving incidents and service requests from various channels. Key responsibilities include:
- Providing timely and effective updates on incident status and progress
- Escalating incidents or troubleshooting tickets according to company procedures
- Ensuring customer satisfaction by meeting or exceeding SLAs
- Responding to customer inquiries in a professional and efficient manner
**Required Skills and Qualifications:**
To be considered for this role, candidates must possess:
- Proficiency in English and German languages at C1 level
- A minimum of 1 year's experience in Service Desk/Technical Support providing remote assistance for laptops/desktops/LAN issues/application support
- Intermediate knowledge of Windows operating systems (XP-10), browsers, MS Office suite
- Experience working in a busy ICT Service Desk environment with systems, support, diagnostic, and resolution skills
- Intermediate knowledge of registry fixes, patch upgrades, virus/T/S security, encryptions
- Basic networking knowledge and VPN/T/S experience
**Benefits and Career Development Opportunities:**
We offer a range of benefits and opportunities for career growth, including:
- An internal training program tailored to your needs
- A great work atmosphere and opportunity to participate in international projects
- A rotation shift schedule within 6:30-18:30 hours
- A set of social benefits to choose from
- Private medical care, life insurance, leisure zone, and extra social benefits
- Employee referral program, charity initiatives, and multisport card
- Semi-annual bonus and Christmas bonus
- Ongoing training and courses to enhance your skills and expertise
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