Technical Support Specialist with German/Customer Service Agent with German
4 dni temu
We're looking for a talented Technical Support Specialist with German and Customer Service Agent with German skills to join our team at Capita Poland.
About the roleThis is an exciting opportunity for someone who wants to work in a fast-paced environment, supporting customers through different channels (inbound calls and messages). As a Technical Support Specialist with German and Customer Service Agent with German, you'll be responsible for analysing and solving customer queries, sharing information on administrative and technical requests, making changes to the system, forwarding faults or calls to other departments, and upselling and promoting products.
Responsibilities- SUPPORT CUSTOMERS THROUGH DIFFERENT CHANNELS (INBOUND CALLS AND MESSAGES)
- ANALYSE AND SOLVE CUSTOMER QUERIES
- SHARE INFORMATION ON ADMINISTRATIVE AND TECHNICAL REQUESTS (PRODUCTS, INVOICES, ETC.)
- MAKE CHANGES TO THE SYSTEM
- FORWARD FAULTS OR CALLS TO OTHER DEPARTMENTS
- UPSELL AND PROMOTE PRODUCTS
CAPITA POLAND IS A LEADING BUSINESS SERVICES PROVIDER WITH OVER 55,000 EMPLOYEES, OPERATING IN THE UK, EUROPE, INDIA, AND SOUTH AFRICA. WE PARTNER WITH CLIENTS ACROSS VARIOUS SECTORS, INCLUDING LOCAL GOVERNMENT, CUSTOMER SERVICE, PROCUREMENT, LIFE AND PENSIONS, INSURANCE, DATA ANALYSIS, AND LEARNING AND DEVELOPMENT.
About the benefits- PAYMENT OF PERFORMANCE BONUS UP TO 2000 PLN / MONTH
- RELOCATION BONUS 3000 PLN
- EMPLOYEE ASSISTANCE PROGRAM FOR EMPLOYEES AND THEIR FAMILIES (PSYCHOLOGICAL SUPPORT)
- AN EXTRA DAY OFF FOR VOLUNTARY ACTIVITIES CLOSE TO YOUR HEART
- ACCESS TO OUR EMPLOYEE NETWORK GROUPS, WHICH REPRESENT EVERY STRAND OF DIVERSITY AND ALLOW COLLEAGUES TO CONNECT AND LEARN FROM EACH OTHER ON AN OPEN, INCLUSIVE PLATFORM.
- OPPORTUNITY TO BECOME ONE OF THE INTERNAL TRAINERS
- CAREER PATH FRAMEWORK
- A MULTINATIONAL ENVIRONMENT WITH STRONG TIES TO SWISS BUSINESS CULTURE
- LUXMED MEDICAL HEALTHCARE AND GENERALI GROUP INSURANCE
- MULTISPORT PLUS / CLASSIC OR MULTIKAFETERIA BENEFIT SYSTEMS
- A POSITIVE ATMOSPHERE WITH EXCELLENT WORK-LIFE BALANCE (A 30-MINUTE LUNCH BREAK INCLUDED IN THE 8-HOUR WORKING DAY)
AS A MEMBER OF OUR TEAM, YOU'LL HAVE ACCESS TO COUNTLESS OPPORTUNITIES TO LEARN NEW SKILLS AND DEVELOP IN YOUR CAREER. WE'LL PROVIDE THE SUPPORT YOU NEED TO DO JUST THAT.
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