Technical Support Engineer with German
4 tygodni temu
Technical Support Engineer with German, Kraków
Job Overview:This role is part of our Technical Support team and involves providing second-line user support for a range of devices.
Key Responsibilities:- Characterize, replicate and solve technical issues using a physical lab with various devices.
- Work with product and engineering groups to resolve customer issues outside your technical expertise.
- Analyze complex customer issues requiring excellent analytical skills, focusing on radio communications technologies (TETRA, LTE), body-worn cameras and video solutions.
- Utilize Kepner-Tregoe problem-solving methodology to resolve issues efficiently.
- Decide on communication channels to connect with customers and work across various verticals, including governmental, commercial space, and more.
- Maintain fluency in English and German as primary languages for this role.
- Stay updated on new and emerging technologies.
- Travel occasionally to client sites (1-2 times per year) and be prepared for on-call duty.
- Opportunities for professional growth within the TSO organization by learning different technologies or taking on managerial roles.
- Excellent verbal and written communication skills in English and German.
- Ability to understand system complexity.
- Strong analytical mindset.
- Minimum 3 years of experience in a Technical Support role.
- Project management experience with multiple projects involving multiple stakeholders.
- Significant proactive contributions to customer knowledge and success via documentation creation and improvement.
- Intermediate-level certification in relevant fields.
- Degree in Engineering, Computer Science, Telecommunications or similar field.
- Experience in radio communications/telecommunications, with practical knowledge of TETRA, LTE, Body Worn Cameras, DEMS, ITIL an asset.
- Training and development opportunities.
- Chance to gain industry-recognized certifications.
- Access to online training resources, industry publications and e-books.
- Competitive salary package.
- Yearly salary increase based on individual performance.
- Yearly bonus tied to company performance.
- Employee Stock Purchase Plan (ESPP).
- Team-oriented culture.
- Comfortable working conditions.
- Various sport activities and wellness programs.
- MultiSport card or MultiKafeteria vouchers.
- Private medical & dental coverage.
- Life insurance.
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