Technical Support Engineer with German

4 tygodni temu


Kraków, Lesser Poland TN Poland Pełny etat

Technical Support Engineer with German, Kraków

Job Overview:

This role is part of our Technical Support team and involves providing second-line user support for a range of devices.

Key Responsibilities:
  1. Characterize, replicate and solve technical issues using a physical lab with various devices.
  2. Work with product and engineering groups to resolve customer issues outside your technical expertise.
  3. Analyze complex customer issues requiring excellent analytical skills, focusing on radio communications technologies (TETRA, LTE), body-worn cameras and video solutions.
  4. Utilize Kepner-Tregoe problem-solving methodology to resolve issues efficiently.
  5. Decide on communication channels to connect with customers and work across various verticals, including governmental, commercial space, and more.
  6. Maintain fluency in English and German as primary languages for this role.
  7. Stay updated on new and emerging technologies.
  8. Travel occasionally to client sites (1-2 times per year) and be prepared for on-call duty.
  9. Opportunities for professional growth within the TSO organization by learning different technologies or taking on managerial roles.
Requirements:
  1. Excellent verbal and written communication skills in English and German.
  2. Ability to understand system complexity.
  3. Strong analytical mindset.
  4. Minimum 3 years of experience in a Technical Support role.
  5. Project management experience with multiple projects involving multiple stakeholders.
  6. Significant proactive contributions to customer knowledge and success via documentation creation and improvement.
  7. Intermediate-level certification in relevant fields.
  8. Degree in Engineering, Computer Science, Telecommunications or similar field.
  9. Experience in radio communications/telecommunications, with practical knowledge of TETRA, LTE, Body Worn Cameras, DEMS, ITIL an asset.
We Offer:
  1. Training and development opportunities.
  2. Chance to gain industry-recognized certifications.
  3. Access to online training resources, industry publications and e-books.
  4. Competitive salary package.
  5. Yearly salary increase based on individual performance.
  6. Yearly bonus tied to company performance.
  7. Employee Stock Purchase Plan (ESPP).
  8. Team-oriented culture.
  9. Comfortable working conditions.
  10. Various sport activities and wellness programs.
  11. MultiSport card or MultiKafeteria vouchers.
  12. Private medical & dental coverage.
  13. Life insurance.


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