IT Customer Support Agent with German

6 dni temu

Kraków, Lesser Poland Lufthansa Group Pełny etat

Develop your career at Lufthansa Group Business Services and help us provide top-quality IT support for our business partners. We are a key part of the Lufthansa Group, serving internal and external clients across various areas. Our teams are located worldwide, bringing together over 50 nationalities and speaking 30 languages.

Join us and shape the future of the Lufthansa Group together

Tasks

We are looking for a new team member for IT Customer Support, responsible for first-level support in applications across different business areas such as HR, Procurement, Infrastructure, Finance, and Authorizations.

  • Supporting internal users in IT applications and systems (SAP)
  • Responding to technical inquiries and resolving issues through various channels (phone, email, ticketing system)
  • Granting system access and handling service requests
  • Guiding users through system functionalities and escalating tickets when needed
  • Ensuring accuracy and timely completion of support requests
  • Building positive relationships with the team and users
  • Collaborating with Product Managers to better understand the technical aspects of applications
  • Creating and updating process documentation
  • Actively contributing to the development of a strong IT support team within the Lufthansa Group
  • Diagnosing and resolving data, application, and ticket-mapping issues

*Perform all other duties assigned or delegated by supervisors

Requirements
  • Proficiency in English (min. B2) and German (min. B1/B2) – mandatory
  • Customer-oriented mindset and relationship-building skills
  • Analytical thinking and problem-solving abilities
  • Attention to detail and precision in task execution
  • Willingness to learn and openness to new technologies
  • Experience in IT Support / Customer Support is an advantage

*CV/Resume required

*Must possess permit to work in Poland

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It's our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

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