Multilingual Customer Care Agent with German Proficiency

2 dni temu


Kraków, Lesser Poland ENGINEERINGUK Pełny etat

We're seeking a Multilingual Customer Care Agent with German proficiency to join our team at ENGINEERINGUK. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences across the European market.

About the Role:

This is a full-time, permanent position based in Krakow, Poland. As a member of our customer support team, you will be responsible for resolving customer queries, providing product information, and escalating complex issues to our internal teams.

Key Responsibilities:

  1. Solving customer's queries and providing solutions
  2. Sharing information on administrative and technical requests (products, invoices, etc.)
  3. Making changes to the system
  4. Forwarding faults or calls to other departments
  5. Upselling and promoting products

Requirements:

  • German at C1 level or above
  • English at B1/B2 level would be an asset
  • Customer-oriented attitude
  • Excellent organizational and communication skills
  • Good knowledge of MS Office
  • Willingness to work in shifts 24/7
  • Basic knowledge regarding electric vehicles will be a plus

What We Offer:

  • Employee Assistance Program for employees and their families (psychological support)
  • An extra day off for voluntary activities close to your heart
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Opportunity to become one of the Internal Trainers
  • Career path framework
  • A multinational environment with strong ties to Swiss business culture
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus / Classic or MultiKafeteria benefit systems
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)


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