Multilingual Customer Care Agent with German Proficiency
2 dni temu
We're seeking a Multilingual Customer Care Agent with German proficiency to join our team at ENGINEERINGUK. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences across the European market.
About the Role:
This is a full-time, permanent position based in Krakow, Poland. As a member of our customer support team, you will be responsible for resolving customer queries, providing product information, and escalating complex issues to our internal teams.
Key Responsibilities:
- Solving customer's queries and providing solutions
- Sharing information on administrative and technical requests (products, invoices, etc.)
- Making changes to the system
- Forwarding faults or calls to other departments
- Upselling and promoting products
Requirements:
- German at C1 level or above
- English at B1/B2 level would be an asset
- Customer-oriented attitude
- Excellent organizational and communication skills
- Good knowledge of MS Office
- Willingness to work in shifts 24/7
- Basic knowledge regarding electric vehicles will be a plus
What We Offer:
- Employee Assistance Program for employees and their families (psychological support)
- An extra day off for voluntary activities close to your heart
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Opportunity to become one of the Internal Trainers
- Career path framework
- A multinational environment with strong ties to Swiss business culture
- LuxMed medical healthcare and Generali group insurance
- Multisport Plus / Classic or MultiKafeteria benefit systems
- A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
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