Junior Customer Care Agent
7 dni temu
Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.
As a Customer Care Agent you will be responsible for managing inquiries from SME-sized merchants. Your tasks will include handling emails, chats and calls from customers with either acquiring or technical products. We operate in several key CRM, ERP, and other customer-related systems, making proficiency in various IT systems advantageous.
- Support We Provide:
- Transactions support
- Settlement reports
- Self-service portal usage
- Technical support on Terminals
- Invoice-related questions.
- Other customer concerns
Tasks
Your key tasks and responsibilities are:
- Handling emails and tasks in multiple CRM systems
- Responding to customer inquiries in our inbox, assisting both internal and external departments
- Performing administrative tasks such as changing bank account details and updating company information
- Providing technical support to merchants with Card Terminals
- Supporting merchants with Acquirer agreements
Requirements
Your personal qualifications include:
- Fluent Danish and English (speaking and writing)
- Strong communication skills, both verbal and written
- Team player, enthusiastic about delivering a great customer experience
- Capable of technical reporting of IT incidents
- Detail-oriented with a strong customer mindset
- Conscientious and persistent in obtaining valid customer information
- Organized with the ability to prioritize tasks
Competence and experience:
- Excellent communication and collaboration skills
- Good cooperation skills with different stakeholders, both internal and external
- Experience in customer service or contact centres with e-mail/task, Chat and call handling would be an asset
- Relevant work experience and knowledge of the fintech business area are a great benefit
- Knowledge of corporate structure, business forms, subscription rules, card companies' credit policies, AML, KYC, GDPR, e-commerce law, guidelines for e-commerce, and general knowledge of internet commerce are a great benefit
Background and qualifications:
- Administrative background or experience with administrative tasks
- Experience with payment products and card services is beneficial but not required
- Proactive and diplomatic approach to customer's support
- Strong commitment to assisting customers in resolving issues
- Result-oriented, service-minded, self-driven, and flexible
- Strong service orientation with an emphasis on quality and precise task execution
- Team player who understands the importance of collective effort to achieve success
Benefits
- Hybrid Working
- Employment Contract
- Trainings and courses
- Sports benefits
- Entertainment events for employees
- Medical insurance
- Pension scheme (PPK)
- Mobile phone/Internet subsidy
- Life, accident & critical illness Insurance
- Paid Sick Leave
- Relocation bonus and Competition Award
- 20/26 days of holiday
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