Junior Customer Care Agent SME Services

6 dni temu

Kraków, Lesser Poland careersinpoland Pełny etat

Teleperformance

Level: specialist

published 2024/12/09

About us and our team

Does working at one of Europe's largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you'll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right place Nets is part of the Nexi group. As a group, we come from the merger and integration of Nexi , Nets and Sia; with a presence in more than 25 countries, more than 10,000 employees across Europe and experience on the market for more than 80 years. We provide limitless growth opportunities for our employees .

About your future role

The Customer Care Agent is an integral part of the SME Services in MS Operations within the Nordic & Baltic SME Services organization. The team manages inquiries from SME-sized merchants who are customers of Nets. Responsibilities include handling emails, chats and calls from customers with either acquiring or technical products with Nets. We operate in several key CRM, ERP, and other customer-related systems, making proficiency in various IT systems advantageous .

Support We Provide :

Transactions support

Settlement reports

Technical support on Terminals

Other customer concerns

Working Hours :

Monday to Friday: 8:00 am to 4:00 pm

Your key tasks and responsibilities are:

Handling e-mails/tasks in SAP CRM, SAP ERP, CAPS, Baxbis , etc.

Responding to customer inquiries in our inbox, assisting both internal and external departments

Performing administrative tasks such as changing bank account details and updating company information

Providing technical support to merchants with Nets Card Terminals

Supporting merchants with Nets Acquirer agreements

What makes you the best person for this job?

  • Fluent Norwegian and English (speaking and writing)
  • Strong communication skills, both verbal and written
  • Team player, enthusiastic about delivering a great customer experience
  • Capable of technical reporting of IT incidents
  • Detail-oriented with a strong customer mindset
  • Conscientious and persistent in obtaining valid customer information
  • Organized with the ability to prioritize tasks

Competence and experience:

  • Excellent communication and collaboration skills
  • Good cooperation skills with different stakeholders, both internal and external
  • Experience in customer service or contact centres with e-mail/task, Chat and call handling would be an asset
  • Relevant work experience and knowledge of the fintech business area are a great benefit
  • Knowledge of corporate structure, business forms, subscription rules, card companies' credit policies, AML, KYC, GDPR, e-commerce law, guidelines for e-commerce, and general knowledge of internet commerce are a great benefit

Background and qualifications:

  • Administrative background or experience with administrative tasks
  • Experience with payment products and card services is beneficial but not required
  • Proactive and diplomatic approach to customer's support
  • Strong commitment to assisting customers in resolving issues
  • Result-oriented, service-minded, self-driven, and flexible
  • Strong service orientation with an emphasis on quality and precise task execution
  • Team player who understands the importance of collective effort to achieve success

Additionally, we offer next benefits:

  • Hybrid Working
  • Trainings and courses
  • Sports benefits
  • Entertainment events for employees
  • Medical insurance
  • Competition Award
  • Life, accident & critical illness Insurance

Create job alert and start getting similar offers directly to your mailbox

#J-18808-Ljbffr

  • Junior Customer Care Agent SME Services

    6 dni temu

    Kraków, Lesser Poland careersinpoland Pełny etat

    Main Page / Jobs / Junior Customer Care Agent SME Services - Swedish speaking Junior Customer Care Agent SME Services - Swedish speaking Teleperformance Level: specialist published 2024/11/11 Junior Customer Care Agent SME Services - Swedish speaking About us and our team Does working at one of Europe's largest fin-tech companies...

  • SME Services Agent

    18 godzin temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Job DescriptionThe Junior Customer Care Agent SME Services role involves handling inquiries from small and medium-sized merchants who are customers of our company.Responsibilities include:Responding to customer emails, chats, and callsProviding technical support on various IT systemsAssisting with administrative tasks such as updating company...

  • Junior Customer Care Agent SME Services

    21 godzin temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Client:Majorel Poland GlobalLocation:Kraków, PolandJob Category:OtherEU work permit required:YesJob Reference:17f3d7833a6aJob Views:8Posted:07.02.2025Expiry Date:24.03.2025Job Description:Junior Customer Care Agent SME Services - Finnish speaking at Majorel/TeleperformanceAbout us and our teamDoes working at one of Europe's largest fin-tech companies sound...

  • Junior Customer Care Agent SME Services

    6 dni temu

    Kraków, Lesser Poland careersinpoland Pełny etat

    Junior Customer Care Agent SME Services - Latvian or Lithuanian or Estonian speakingAbout us and our teamDoes working at one of Europe's largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you'll get tons of opportunities to develop yourself, and collaborate with colleagues...

  • Junior Customer Care Agent SME Services

    6 dni temu

    Kraków, Lesser Poland careersinpoland Pełny etat

    Junior Customer Care Agent SME Services - Finnish speakingCompany: TeleperformanceLevel: SpecialistPublished: 2024/10/28About us and our teamDoes working at one of Europe's largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team in an international environment where you'll get tons of opportunities to develop yourself...

  • Junior Customer Care Agent

    59 minut temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Social network you want to login/join with:Junior Customer Care Agent - Latvian or Lithuanian or Estonian speaking, KrakówClient:TP PolandLocation:KrakówJob Category:OtherEU work permit required:YesJob Reference:df42c2a29142Job Views:3Posted:22.03.2025Expiry Date:06.05.2025Job Description:As a Customer Care Agent you will be responsible for managing...

  • Junior Customer Care Agent

    58 minut temu

    Kraków, Lesser Poland careersinpoland Pełny etat

    Junior Customer Care Agent - Danish speakingTeleperformanceLevel: intern/juniorWorking hours: Full timepublished 2025/03/21About us and our teamDoes working at one of Europe's largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you'll get tons of opportunities to develop...

  • Junior Customer Care Agent

    1 dzień temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Social network you want to login/join with:Client:TP PolandLocation:Job Category:OtherEU work permit required:YesJob Reference:c6dfb275ea83Job Views:5Posted:22.03.2025Expiry Date:06.05.2025Job Description:Junior Customer Care Agent - Norwegian speakingFull Time Remote 30, Kraków with/without Professional Experience 3/20/25About us and our teamDoes working...

  • Junior Customer Care Agent

    1 tydzień temu

    Kraków, Lesser Poland Majorel Poland Pełny etat

    Does working at one of Europe's largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you'll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right placeWelcome to a leading provider of innovative payment...

  • Junior Support Specialist

    18 godzin temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Key ResponsibilitiesAs a Junior Customer Care Agent SME Services, you will be responsible for:Handling e-mails/tasks in SAP CRM, SAP ERP, CAPS, Baxbis, etc.Responding to customer inquiries in our inbox, assisting both internal and external departmentsPerforming administrative tasks such as changing bank account details and updating company...

  • Multilingual Customer Care Agent

    5 dni temu

    Kraków, Lesser Poland Headhunt International Pełny etat

    Multilingual Customer Care Agent JobWe are looking for a highly skilled Multilingual Customer Care Agent to join our team. As a Customer Care Agent, you will be responsible for communicating with customers in multiple languages and providing them with high-quality service and support.The ideal candidate will have excellent language skills, strong...

  • Multilingual Customer Care Agent

    7 dni temu

    Kraków, Lesser Poland Capita Pełny etat

    We are looking for a talented Multilingual Customer Care Agent to join our team at Capita.In this role, you will be responsible for providing exceptional customer service to clients across multiple languages.Your key responsibilities will include:Handling customer enquiries via phone and emailProviding product information and adviceResolving customer...

  • Financial Services Agent

    7 dni temu

    Kraków, Lesser Poland Majorel Poland Pełny etat

    Majorel Poland offers a range of benefits, including hybrid working, employment contract, trainings and courses, sports benefits, entertainment events for employees, medical insurance, pension scheme (PPK), mobile phone/Internet subsidy, life, accident & critical illness Insurance, paid sick leave, relocation bonus and competition award, and 20/26 days of...

  • English Language Customer Care Agent

    4 dni temu

    Kraków, Lesser Poland Vasco Electronics Pełny etat

    Vasco Electronics OverviewWe are a Polish company that specializes in electronic translators and has been operating globally since 2008. Our mission is to break language barriers and create innovative products.Work ArrangementsThis position is available on a full-time, remote basis, with the possibility of working from home (100%). We offer a competitive...

  • Danish or Finnish​ Customer Care Agent SME Services @

    2 tygodni temu

    Kraków, Lesser Poland Teleperformance Poland Pełny etat

    Nexi Group & TP - this is where technology meets passion for customer service We have just started collaborating, and now we are looking for someone to help us set new standards in the world of payments. If you like challenges, know the German language, and want to be part of a European PayTech leader, we are waiting for you We offer: Employment contract,...

  • Multilingual Customer Care Agent with German Proficiency

    2 dni temu

    Kraków, Lesser Poland ENGINEERINGUK Pełny etat

    We're seeking a Multilingual Customer Care Agent with German proficiency to join our team at ENGINEERINGUK. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences across the European market.About the Role:This is a full-time, permanent position based in Krakow, Poland. As a member of our customer...

  • Remote Customer Care Specialist

    3 dni temu

    Kraków, Lesser Poland ZEN Pełny etat

    We value genuine, thoughtful communication tailored to each customer's needs at ZEN. Our goal is to make everyone's finances smooth and effortless thanks to our payment platform.We are looking for a talented Customer Support Agent to join our team in Poland. As a Customer Service Specialist, you will be the frontline representative of our brand, directly...

  • SME Service Representative

    7 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Job DescriptionThis role plays a crucial part in ensuring seamless interactions between SME merchants and Nets. The successful candidate will possess excellent communication skills and be able to multitask efficiently.ResponsibilitiesHandle email, chat, and call inquiries from SME merchants regarding acquiring or technical products.Operate in multiple CRM,...

  • Technical Support Specialist

    7 dni temu

    Kraków, Lesser Poland Majorel Poland Pełny etat

    Majorel Poland is a rapidly growing team, offering an international environment where you'll get tons of opportunities to develop yourself, collaborate with colleagues from all over Europe, and contribute to providing innovative payment solutions and financial services.As a Customer Care Agent, you will manage inquiries from SME-sized merchants, handling...

  • French Customer Support Agent Career Opportunities

    7 dni temu

    Kraków, Lesser Poland ENGINEERINGUK Pełny etat

    French Customer Support Agent Career OpportunitiesBecoming a French Customer Support Agent at ENGINEERINGUK:BenefitsWe offer a comprehensive benefits package, including performance bonuses, employee assistance programs, and opportunities for professional growth and development. Our team is committed to creating a positive and inclusive work environment where...