Junior Customer Care Agent

4 dni temu

Kraków, Lesser Poland TN Poland Pełny etat

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Junior Customer Care Agent - Latvian or Lithuanian or Estonian speaking, KrakówClient:

TP Poland

Location:

Kraków

Job Category:

Other

EU work permit required:

Yes

Job Reference:

df42c2a29142

Job Views:

3

Posted:

22.03.2025

Expiry Date:

06.05.2025

Job Description:

As a Customer Care Agent you will be responsible for managing inquiries from SME-sized merchants. Your tasks will include handling emails, chats and calls from customers with either acquiring or technical products. We operate in several key CRM, ERP, and other customer-related systems, making proficiency in various IT systems advantageous.

Support We Provide:
  • Transactions support
  • Settlement reports
  • Self-service portal usage
  • Technical support on Terminals
  • Invoice-related questions
  • Other customer concerns
Your key tasks and responsibilities are:
  • Handling emails and tasks in multiple CRM systems
  • Responding to customer inquiries in our inbox, assisting both internal and external departments
  • Performing administrative tasks such as changing bank account details and updating company information
  • Providing technical support to merchants with Card Terminals
  • Supporting merchants with Acquirer agreements
What makes you the best person for this job?

Your personal qualifications include:

  • Fluent in Latvian or Lithuanian or Estonian and English (speaking and writing). Fluency in Russian is a valuable asset.
  • Strong communication skills, both verbal and written
  • Team player, enthusiastic about delivering a great customer experience
  • Capable of technical reporting of IT incidents
  • Detail-oriented with a strong customer mindset
  • Conscientious and persistent in obtaining valid customer information
  • Organized with the ability to prioritize tasks

Competence and experience:

  • Excellent communication and collaboration skills
  • Good cooperation skills with different stakeholders, both internal and external
  • Experience in customer service or contact centres with e-mail/task, chat, and call handling would be an asset
  • Relevant work experience and knowledge of the fintech business area are a great benefit
  • Knowledge of corporate structure, business forms, subscription rules, card companies' credit policies, AML, KYC, GDPR, e-commerce law, and guidelines for e-commerce is beneficial

Background and qualifications:

  • Administrative background or experience with administrative tasks
  • Experience with payment products and card services is beneficial but not required
  • Proactive and diplomatic approach to customer support
  • Strong commitment to assisting customers in resolving issues
  • Result-oriented, service-minded, self-driven, and flexible
  • Strong service orientation with an emphasis on quality and precise task execution
  • Team player who understands the importance of collective effort to achieve success
Additionally, we offer the following benefits:
  • Hybrid Working
  • Employment Contract
  • Trainings and courses
  • Sports benefits
  • Entertainment events for employees
  • Medical insurance
  • Pension scheme (PPK)
  • Competition Award
  • Life, accident & critical illness Insurance
  • Paid Sick Leave
  • Relocation bonus
  • 20/26 days of holiday
#J-18808-Ljbffr

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