Remote Customer Care Specialist

6 dni temu


Kraków, Lesser Poland ZEN Pełny etat

We value genuine, thoughtful communication tailored to each customer's needs at ZEN. Our goal is to make everyone's finances smooth and effortless thanks to our payment platform.

We are looking for a talented Customer Support Agent to join our team in Poland. As a Customer Service Specialist, you will be the frontline representative of our brand, directly interacting with our customers to resolve their issues and enhance their experience with our services.

Key Responsibilities:

  • Customer Communication: Engage with customers through in-app support chat and other support channels
  • Empathic Interaction: Communicate clearly, proactively, and with empathy to ensure customers feel valued
  • Problem Resolution: Go beyond simply answering questions, focus on resolving issues fully

What We Offer:

  • Competitive Salary and Benefits Package
  • Supportive Environment: A collaborative and supportive team environment where your contributions are valued and encouraged


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