SME Service Representative

7 dni temu


Kraków, Lesser Poland TN Poland Pełny etat
Job Description

This role plays a crucial part in ensuring seamless interactions between SME merchants and Nets. The successful candidate will possess excellent communication skills and be able to multitask efficiently.

Responsibilities
  • Handle email, chat, and call inquiries from SME merchants regarding acquiring or technical products.
  • Operate in multiple CRM, ERP, and customer-related systems, requiring proficiency in various IT systems.
Requirements
  • Fluent English speaking and writing skills, with additional languages being an asset.
  • Strong communication and interpersonal skills.
  • Able to work collaboratively as part of a team.
  • Technical report generation skills.
  • Detailed and customer-focused mindset.
  • Effective task prioritization and organizational skills.
What We Offer
  • Flexible working arrangements.
  • Phone and internet allowance.
  • Ongoing training and development opportunities.
  • Wellness programs.
  • Cultural events and employee recognition programs.
  • Health and life insurance.
  • Retirement plan.
  • Annual performance-based award.
  • Sick leave entitlement.
  • Relocation assistance.
  • Generous annual leave entitlement.


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