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Multilingual Customer Care Specialist with Finnish and English Proficiency
2 tygodni temu
LeasingTeam Professional is a leading recruitment agency dedicated to supporting Polish and global enterprises in sourcing key talent and human resources management. We are committed to delivering exceptional service and results-driven solutions to our clients.
We are seeking a highly skilled Multilingual Customer Care Specialist to join our team. As a key member of our client's support function, you will be responsible for providing exceptional service to Finnish-speaking clients in the streaming industry.
Responsibilities include:
- Providing assistance via phone, chats, and emails from Finnish-speaking clients
- Addressing contract and billing inquiries in a timely and efficient manner
- Serving both B2B and B2C clients with professionalism and courtesy
- Ensuring high-quality customer service through effective communication and problem-solving skills
You will be working closely with our client's management team to ensure seamless delivery of services and continuous improvement of processes.
We are looking for an individual with excellent language skills, strong communication abilities, and a passion for delivering exceptional customer experiences.
In this role, you will have the opportunity to work in a dynamic and supportive environment, develop your skills and knowledge, and contribute to the success of our client's business.
Required Skills and Qualifications:
- Fluency in Finnish (C1 level) and English written and verbal (B2)
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Contract of employment or contract of mandate
- Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between: Mon-Fri 8:00-18:00
- Work from the office in Warsaw
- Relocation package - transportation costs within Poland and from abroad (flight/train/bus tickets) and 2 weeks accommodation in a hotel)
- Social package (MyBenefit cafeteria, private medical care, life insurance)
