Multilingual Customer Care Professional

1 dzień temu


Kraków, Lesser Poland Physiol Pełny etat

We are looking for a Multilingual Customer Care Professional who is fluent in Italian to join our team. As a key point of contact for our Italian-speaking clients, you will be responsible for providing exceptional support and resolving issues in a timely and professional manner.

Your main duties will include:

  • Handling Inquiries: Responding to customer inquiries and resolving issues in a prompt and professional manner.
  • Order Fulfillment: Ensuring that customer orders are processed efficiently and accurately, including return authorizations and credit note requests.
  • Communication: Maintaining regular communication with customers, both verbally and in writing, to ensure their needs are met and they are satisfied with our service.
  • Team Collaboration: Collaborating with internal teams to ensure seamless delivery of services and products, creating a positive and lasting impact on our customers.

To succeed in this role, you will need:

  • A minimum of 1 year of experience in customer service.
  • Fluency in Italian and English.
  • Proficiency in MS Office Suite.
  • Familiarity with ERP and CRM systems, particularly in order-to-cash processes.
  • Intermediate skills in Excel.
  • Strong communication skills with the ability to maintain a positive tone, manage multiple priorities, and stay composed under pressure.
  • Exceptional attention to detail and a high level of accuracy.


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