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Care Specialist with Multilingual Expertise

1 tydzień temu


Kraków, Lesser Poland TN Poland Pełny etat

We are seeking a highly skilled Customer Care Delivery Specialist to join our team in Kraków, Poland.

About the Job

This role involves providing exceptional support to clients' employees across various channels, addressing queries on HR procedures and employment benefits.

You will be responsible for explaining how to use online HR systems, investigating complex cases, and ensuring seamless customer experience.

To succeed in this position, you will require excellent English language skills (C1 minimum), adaptability, attention to detail, and strong communication skills.

A self-motivated individual with a willingness to learn and grow with our company will thrive in this role.

Key Responsibilities
  1. Provide timely and effective support to clients' employees through various channels.
  2. Explain how to use online HR systems, ensuring seamless customer experience.
  3. Investigate complex cases, identifying solutions that meet client needs.
Requirements
  1. Excellent English language skills (C1 minimum).
  2. Adaptability, attention to detail, and strong communication skills.
  3. Self-motivation, willingness to learn, and growth with our company.
  4. Experience in customer service is a plus, but not required.