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Multilingual Customer Service Associate

2 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat

About the Role:

We are looking for a Multilingual Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients in Germany and other regions.

Key Responsibilities:

  1. Support customers in German and English through various communication channels.
  2. Verify customer details as part of KYC and AML activities.
  3. Assist new clients with account setup and provide ongoing support.
  4. Address challenging customer requests related to trading and ensure a positive experience.
  5. Collaborate with other departments to provide excellent customer service.
  6. Work closely with our Tech Team to gather customer feedback and contribute to improving our trading app.

What You'll Bring:

  • C1 level or above in German.
  • B2 level or above in English.
  • Excellent organizational skills and a customer-oriented attitude.
  • Good knowledge of MS Office and strong communication skills.
  • Availability to work 8-hour shifts from Monday to Friday between 09:00 to 20:00 and Saturdays from 09:00 to 17:00.