Customer Care Associate, Virtual Insurance

1 tydzień temu

Kraków, Lesser Poland Travel Insurer Pełny etat
Customer Care Associate, Virtual Insurance

Location: Krakow, Poland

We are looking for a Customer Care Associate who acts as a brand ambassador by assisting and resolving customer inquiries on a variety of communication channels. This role will be responsible for capturing customers' expectations, preferences, and aversions while finding helpful solutions and delivering exceptional, professional service in every interaction. If you are customer-centric and solution-oriented, come and join our team

What you will be doing:
  • Communicating with customers through various channels including social media, email, live chat, and phone calls.
  • Actively listening to customers and maintaining a friendly, positive, professional attitude.
  • Resolving difficult situations with creativity, tact, and diplomacy.
  • Setting up processes for assembling customer feedback and liaising with key internal partners to improve the company's products.
  • Helping with writing educational content and FAQ sections.
  • Providing cross-team support for Claims, Policy Admin, Account Management, and Product Development.
  • All other duties or projects as assigned.
What we are looking for:
  • High school certification or above; bachelor's degree is a plus. Fresh graduates are also welcome.
  • Experience with the general insurance industry is preferred.
  • IIQE Paper 1 and 2 Certificates are required.
  • Passion for providing customer service (empathy, patience, friendliness, positive attitude, proactivity).
  • Excellent communication in verbal and written form (both English and Chinese).
  • Excellent typing skills in both English and Traditional Chinese.
  • Excellent organization and time management skills.
  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Ability to work independently, take direction, and prioritize accordingly.
  • Ability to work cross-functionally in a fast-paced environment.
  • Highly self-motivated, organized, and a team player.
  • Willingness and ability to operate in a team environment.
Working hours:
  • 5 days work per week, 8-hour shift per day.
  • Rotating roster between 10 AM to 12 AM.
  • Weekend and public holiday shifts required.
More about us:
  • Fast-growing insurtech startup in Hong Kong.
  • Young and energetic team.
  • Flat organizational structure.
  • Opportunities to grow and shine
We value our employees - let's check out what we offer:
  • We create a healthy work atmosphere and provide you with the tools and support for doing your job successfully. With a culture of flexibility and transparency, we believe there should be no barriers, and everyone's contributions matter.
  • We would like to be an 'EMPLOYER OF CHOICE'
Apply Now

Email: hr@travel-insurer.com

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