German Language Customer Support Specialist

3 dni temu


Kraków, Lesser Poland Capita Pełny etat

About the Role

We're seeking a highly skilled and customer-focused German Language Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries.

Key Responsibilities:

  • Supporting customers through different channels (inbound calls and messages)
  • Analysing and solving customer queries
  • Sharing information on administrative and technical requests (products, invoices, etc.)
  • Making changes to the system
  • Forwarding faults or calls to other departments
  • Upselling and promoting products

Requirements:

  • German at C1 level or above
  • English at B1/B2 level would be an asset
  • Customer-oriented attitude
  • Excellent organizational and communication skills
  • Good knowledge of MS Office
  • Willingness to work in shifts: 5 days a week, 40 hours (7am-10pm, Monday-Sunday)
  • Willingness to work on the basis of a mandate contract for a period of two weeks. The next contract is an employment contract for an indefinite period.

What's in it for you?

  • Performance bonus up to 2000 PLN/month
  • Relocation bonus 3000 PLN
  • Employee Assistance Program for employees and their families (psychological support)
  • An extra day off for voluntary activities close to your heart
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Opportunity to become one of the Internal Trainers
  • Career path framework
  • A multinational environment with strong ties to Swiss business culture
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus / Classic or MultiKafeteria benefit systems
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.



  • Kraków, Lesser Poland TN Poland Pełny etat

    About the Job:We are looking for a skilled German language support specialist to join our team. As a Customer Service Associate, you will be responsible for supporting Trade Republic customers in German and English.Key Responsibilities:Provide exceptional customer service to our clients in Germany and other regions.Verify customer details as part of KYC and...


  • Kraków, Lesser Poland Randstad Pełny etat

    We're seeking an experienced Sales Back Office Specialist with German to join our team at Randstad. In this role, you'll have the opportunity to work in a fast-paced environment, leveraging your language skills to drive business success.Job DescriptionThis position is ideal for individuals who thrive in dynamic environments and are eager to contribute to...


  • Kraków, Lesser Poland ENGINEERINGUK Pełny etat

    Are you looking for a challenging and rewarding role in customer service? Do you have excellent communication skills and a passion for working with people from diverse backgrounds?As a German-speaking Customer Support Specialist at ENGINEERINGUK, you will play a key role in delivering exceptional customer experiences across the European market. Our customers...


  • Kraków, Lesser Poland Randstad Polska Sp. z o.o. Pełny etat

    Overview:">Randstad Polska Sp. z o.o. invites applications from highly motivated individuals with excellent communication skills to join our team as a Sales Back Office Specialist with German.">Key Responsibilities:">The selected candidate will be responsible for preparing and completing sales documentation, managing customer interactions, and streamlining...


  • Kraków, Lesser Poland Cyclad Pełny etat

    About the Role">We're looking for a talented individual to manage ongoing queries from German-speaking clients, providing exceptional support and maintaining strong relationships. As a key member of our Customer Service team, you'll be responsible for advising customers on travel products, supporting them with reservation and adjustment of flight bookings,...


  • Kraków, Lesser Poland Capita Pełny etat

    About the RoleAs a German Language Support Expert, you will be the primary point of contact for customers requiring assistance in German. Your role will involve analyzing and resolving customer queries, sharing information on administrative and technical requests, and making changes to the system.You will also be required to forward faults or calls to other...


  • Kraków, Lesser Poland HCLTech Pełny etat

    HCLTech, a global technology leader, offers a unique opportunity for a Senior Customer Experience Specialist to join our team. As a German speaking customer support representative, you will be responsible for delivering exceptional customer experiences.Key Responsibilities:Provide timely and effective solutions to customer inquiries and issues.Manage CCC,...


  • Kraków, Lesser Poland L.M. GROUP POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

    L.M. GROUP POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ is a leading provider of business services, seeking a highly skilled German Language Customer Service Representative to join our team.About the Role:As a German Language Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients...


  • Kraków, Lesser Poland TTEC Pełny etat

    What You Will DoAs a Technical Support Specialist, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to troubleshoot and resolve customer technical issues in a timely and efficient manner.You will work closely with internal teams to ensure seamless communication and high-quality service...


  • Kraków, Lesser Poland HCLTech Pełny etat

    Job OverviewHCLTech is a leading global technology company that delivers industry-leading capabilities centered around digital, engineering, cloud, AI and software. We are home to over 224,000 people across 60 countries.We have an exciting opportunity for a Senior Customer Service Representative with German fluency to join our team. As a key member of our...


  • Kraków, Lesser Poland TN Poland Pełny etat

    We are looking for a highly motivated and customer-focused individual to join our team as a German and English Customer Support Specialist. In this role, you will be responsible for providing top-quality support to our clients and customers, responding to their inquiries and resolving issues in a timely and efficient manner.About the Job DescriptionProvide...


  • Kraków, Lesser Poland Headhunt International Pełny etat

    Customer Support Specialist OpportunityWe are seeking a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.The ideal candidate will have excellent communication skills, fluency in Spanish, and the ability to work in a fast-paced...


  • Kraków, Lesser Poland Capita Pełny etat

    Technical Support Specialist with German/Customer Service Agent with GermanTechnical Support Specialist with German/Customer Service Agent with GermanApply remote type Office Based locations Krakow posted on Posted 30+ Days Ago job requisition id 10094957Becoming a Technical Support Specialist with German/Customer Service Agent with German at Capita:As a...


  • Kraków, Lesser Poland Capita Pełny etat

    Are you fluent in French and passionate about delivering exceptional customer experiences?We have an exciting opportunity for a French Language Support Specialist to join our team at Capita.In this role, you will be working closely with customers to understand their needs and provide tailored solutions.Your key responsibilities will include:Handling customer...


  • Kraków, Lesser Poland Students Pełny etat

    About the RoleWe are looking for a highly motivated and organized Customer Support Specialist with Advanced English and French to join our team. As a Customer Support Specialist, you will be responsible for providing excellent customer service and support to our clients.Deliver high-quality customer service and support via phone, email, and chat.Respond to...


  • Kraków, Lesser Poland Blu Selection Pełny etat

    As a Customer Care Specialist with Blu Selection, you will be part of a dynamic and supportive team, working together to provide exceptional customer service. Your primary responsibility will be to satisfy customers' needs through phone, chat, and email support, acting in the interest of the customer and the company to resolve complaints mutually with a...


  • Kraków, Lesser Poland Conrad Electronic Polska Pełny etat

    Job Description:We are seeking a Customer Service Specialist with German to join our team at Conrad Electronic Polska. As a key member of our customer support team, you will provide exceptional service to our clients by resolving their queries and issues in a timely and professional manner.Our ideal candidate will have excellent communication skills in...


  • Kraków, Lesser Poland Arche Consulting Sp. z o.o. Pełny etat

    Job Overview:We are seeking a highly skilled Customer Support Specialist to join our team at Arche Consulting Sp. z o.o.The ideal candidate will possess excellent communication skills, be fluent in Dutch or Norwegian, and have strong English language proficiency.This is a unique opportunity to work in a dynamic environment, providing top-notch support to our...


  • Kraków, Lesser Poland HCLTech Pełny etat

    HCLTech is a global technology company that offers a range of technology services and products. We are seeking a skilled Customer Service Expert with German language skills to join our team.Job Description:Deliver exceptional customer experiences by providing timely and effective solutions to customer inquiries and issues.Manage CCC, dispatch, and install...


  • Kraków, Lesser Poland Conrad Electronic Polska Pełny etat

    About the Job:We are seeking a highly skilled E-commerce Customer Service Specialist with German to join our team at Conrad Electronic Polska. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients by resolving their queries and issues in a timely and professional manner.The ideal candidate will...